Dir, Field Service

You will join Global Field Operations working under the Customer Support Business Group (CSBG).

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

• Lead a dedicated installation workforce located across multiple countries.
• Drive on-time arrival, safety, workmanship quality, cost, and job scope performance.
• Own installation performance to customer commit for schedule and budget.
• Partner cross-functionally to resolve regional account issues.
• Develop leaders and succession pipelines.
• Develop and establish strategic initiatives and business processes for new workforce capacity sizing and delivery models.
• Lead strategic initiatives to size capacity and coordinate across global account teams.
• Responsible for quarterly operational and financial planning reviews.
• Develop vendors and participate in service and pricing negotiations.
• Travel to Asia required up to 50% in first year of role; down to 20% thereafter.

• Bachelor's degree or equivalent with 10+ years of Field Service experience and 5+ years in management. An advanced degree preferred.

• Proven global operations leader.
• Strong customer-facing and executive communication skills.
• Someone with extensive experience working in an account team leadership position.
• Experience managing fast-paced environments and executive level escalations.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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