Data Quality Specialist II, Customer Onboarding

Responsibilities

• Data Auditing & Validation:Audit and validate all SAP customer master fields for onboarding records to ensure accuracy, consistency, and compliance with organizational standards.

• Advanced Documentation Analysis: Lead the analysis of customer-submitted documents to extract and interpret essential data elements, determining setup parameters that align with customer needs.

• Quality Assurance Champion: Conduct meticulous quality checks to safeguard data integrity, identifying, troubleshooting, and resolving discrepancies or errors to ensure all data is complete and reliable.

• Data Integrity Maintenance:Identify and correct discrepancies in customer master data, ensuring high-quality standards for data accuracy and integrity.

• Collaboration: Partner closely with cross functional teams, sales and Customer Engagement Managers to clarify data requirements and resolve any issues related to data input.

• Data Management: Organize and maintain comprehensive records in accordance with company policies, ensuring data is structured and readily accessible for future analysis.

• SAP Expertise:Utilize advanced SAP skills to input, validate, and maintain customer master data and support onboarding processes.

• MLT Creation:Create Master Load Templates (MLTs) based on customer input gathered through document collection processes, ensuring alignment with operational and regulatory requirements.

• Documentation Management:Review and analyze customer documentation to determine load parameters.

• Threshold Credit Setup:Assess and determines credit parameters for new accounts under a specified threshold, ensuring adherence to company policies and procedures.

• Existing Account Adjustments:Review, analyze, and update credit parameters based on existing accounts.

• Account Readiness:Finalize the setup of customer accounts in SAP, ensuring all required data fields are completed and accurate to permit ordering.

• Task-Driven Assignments: Complete specific data entry assignments tied to onboarding workflows while adhering to priority and quality standards.

• Error Identification and Resolution: Identify and escalate data discrepancies or incomplete information to Data Quality Specialists for resolution, ensuring timely corrections.

• Data Updates: Perform updates to customer master records as needed, ensuring compliance with organizational standards.

Education and Work Experience

• College degree or equivalent work experience.

• Previous experience in customer onboarding or account setup processes.

• Knowledge of customer master data fields and workflows.

• Familiarity with regulated industries such as healthcare, pharmaceuticals, or logistics is a plus.

• 3-4 years of experience in a data quality, data management, or customer onboarding role.

• Hands-on experience with SAP customer master data is highly preferred.

Skills and Knowledge

• Strong proficiency in SAP, particularly in customer master data fields and account setup workflows.

• Exceptional attention to detail with strong auditing, validation, and data management skills.

• Proficient in analyzing and interpreting documentation to extract relevant data elements and ensure accuracy in data entry.

• Strong analytical and problem-solving skills to identify and resolve data discrepancies effectively.

• Excellent verbal and written communication skills to collaborate with teams and interact with stakeholders.

• Strong organizational and time-management skills to handle multiple tasks and meet deadlines.

• Familiarity with document collection workflows and credit assessment processes.

• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.

• Self-motivated with a commitment to maintaining high data quality standards.

• Collaborative and team-oriented, with the ability to work effectively across departments.

• Adaptable to a fast-paced environment and changing priorities.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned