SUPERVISOR OF FAMILY SUPPORT PROGRAMS

JOB ANNOUNCEMENT

SUPERVISOR OF FAMILY SUPPORT PROGRAMS

DEPARTMENT OF FAMILY SUPPORT SERVICES

Human Services Division

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $83,052.00

New hires are paid the starting rate. Current employees' pay rate is determined by their job title and years of service

Applications for this position will be accepted until 11:59pm CDT on 07/02/2026

Under general supervision, functions as a mid-level manager responsible for overseeing supervisory staff, program coordinators, and/or other professional-level program staff responsible for the planning, implementation, and evaluation of various social service programs to address the needs of varied demographic groups. This class title is utilized across all functional areas within the department.

Positions in this classification typically report directly to a Director of Family Support Programs. Assignment areas include but aren't limited to overseeing case management services, overseeing housing insecurity programming, and performs related duties as required.

ESSENTIAL DUTIES

* Supervises and reviews the work of staff engaged in case management of various social service programs

* Analyzes data on programming to assess impact and suggest strategies to improve implementation

* Directs the implementation of programs and the delivery of services within a program or at an assigned center

* Ensures program service quality and effectiveness by identifying problem areas, measuring accomplishments against objectives, and implementing follow-up actions to maintain and enhance operational effectiveness

* Reviews activity reports and confers with staff to assess the quality of services provided

* Evaluates the impact of programs and services when laws, rules, and policies are updated or issued by federal and state agencies

* Keeps abreast of best practices, benchmark, and innovative programs and services to identify trends in programmatic and service areas

* Prepares various management reports including programmatic and performance based

* Participates in meetings, planning groups, and work groups to discuss development of program policies, programs, and services

* Responds to a variety of inquiries and concerns from the community, outside agencies, and senior management

* Establishes and maintains partnerships with City departments, not-for-profit organizations, and private agencies to coordinate the delivery of service to clients

* Directs the selection, evaluation, and discipline of staff

* Assists in the design, development, and ongoing maintenance of programs utilized to manage the effective data sharing and communication

* Conducts, coordinates, and participates in the training and development of assigned staff

* Oversees the maintenance and safety of a community service center, as required

Additional duties may be required for this position

Location: Garfield - 10 S Kedzie

Days: Monday - Friday

Hours: 9:00am - 5:00pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

MINIMUM QUALIFICATIONS

* Graduation from an accredited college or university with a Bachelor's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus four (4) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR

* Graduation from an accredited college or university with a Master's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus three (3) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR

* Graduation from an accredited college with an Associate's degree in the Social Sciences, Education, Human Services, Gerontology, Psychology, Public Health, or a directly related field, plus six (6) years of experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position, OR

* Eight (8) years of work experience in the planning and administration of a social or community service program, of which one (1) year is in a management/supervisory role related to the responsibilities of the position

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

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APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor