New

UTS - Temporary Analytics and Technical Operations Associate at NC State

North Carolina State University

$40.00/hourly

United States, North Carolina, Raleigh

Jun 17, 2026

Position Information

Posting Number	PG196060TM
Position Number	48SM72
Position Type	Temporary
Essential Job Duties	The Technical Operations Manager manages business-critical processes relating to digital tools, data management, employment outcome reporting, and internal success measures. Functional Responsibilities Include: Career Outcome Collection, Analysis, and Reporting - 50% The Manager will be responsible for the collection, analysis, and reporting of career outcome information to internal and external stakeholders. Employment Outcome Collection and Analysis: In close collaboration with leadership and key stakeholders, this individual will be responsible for the design, launch, and continuous optimization of an employment outcome collection and analysis process that systematically captures relevant student employment outcomes across undergraduate and graduate programs. The Manager will work with stakeholders to ensure data collection processes align with national and internationally recognized industry standards. Internal Outcome Reporting: Generate regular internal employment update reports to provide stakeholders with insights into placement trends and career outcome data across programs. Manage Portfolio of Digital Tools - 30% The Manager will support full life-cycle management of a portfolio of digital tools, databases, and employment CRMs (Navigate, Simplicity, and 12Twenty) serving students, staff, employers, and alumni. This may include: Manage the technology lifecycle from sourcing, evaluating, and demonstrating potential vendor platforms to navigating approval processes, overseeing implementation, and executing secure offboarding procedures. Assess emerging technologies and benchmark tools and processes with peer institutions. Manage user access to digital tools, including granting and revoking access as users onboard, transition, and graduate. Implement CRM updates, including functional enhancements and API coordination between systems. Develop end-user training materials and serve as a technical resource for troubleshooting digital tools. Provide timely and effective support to users. Manage annual contract renewals, maintain documentation of contract terms, and track pricing information. Conduct periodic reviews of digital tool subscriptions, evaluating effectiveness, usage, impact, and return on investment. Create and maintain internal file storage structures for organizational documentation. Coordinate with campus partners to identify opportunities for shared technology resources. Continuous Improvement Metrics and Measures - 20% The Manager will maintain an internal Key Performance Indicator ( KPI) system to measure operational effectiveness and impact. This dashboard will support data-informed decision-making among leadership and stakeholders. Dynamic Metric Dashboard Design and Maintenance: Maintain dynamic analytics dashboards that visualize key performance indicators across programs. Key metrics may include user engagement, satisfaction measures, and career outcome data.
Is Time Limited	Yes
If Yes, Appointment Length	TBD
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Raleigh, NC
Department

System Information

Classification Title	Temporary-Clerical
Working Title	UTS - Temporary Analytics and Technical Operations Associate at NC State

Requirements and Preferences

Work Schedule	Monday-Friday, 20-25 hours/week (hybrid)
Other Work/Responsibilities	Other duties as needed.
Minimum Experience/Education	Bachelor's degree in Business Administration, Information Systems, Data Analytics, Higher Education, Human Resources, or a related field. 2+ years of experience working with data management, reporting, analytics, CRM systems, or operational processes. Experience using technology platforms, databases, or reporting tools to collect, analyze, and present data. Experience managing projects, improving processes, and coordinating multiple priorities in a deadline-driven environment.
Department Required Skills	Experience using and/or managing CRM systems, web-based analytical tools, Power BI, or other data visualization platforms. Demonstrated ability to independently manage multiple projects simultaneously while effectively prioritizing tasks and meeting deadlines. Ability to work independently as a self-directed contributor while collaborating effectively within a team environment. Strong written and verbal communication skills with the ability to communicate effectively with a variety of stakeholders. Strong analytical mindset with the ability to interpret data, identify trends, and support data-informed decision-making. Demonstrated ability to maintain high ethical standards and appropriately handle confidential student, employer, and alumni information. Exceptional attention to detail with a strong commitment to accuracy and quality of work. Intermediate to advanced proficiency in Microsoft Excel, including experience working with data analysis and reporting functions. Strong organizational skills with the ability to manage processes, prioritize competing demands, and meet established deadlines.
Preferred Years Experience, Skills, Training, Education	2+ years of experience developing processes to gather, organize, and analyze disparate data. Experience using Google Analytics, Power BI, Qualtrics, and other survey software platforms. Experience managing CRM systems, including Navigate, 12twenty, Symplicity, and GradLeaders. Project management experience.
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$40.00/hourly

Recruitment Dates

Job Open Date	06/17/2026

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/231799

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.