Senior Workers' Compensation Coordinator

Are you seeking a job where your work is rewarding and provides execellent benefits?The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the united States and is seeking dynamic and energetic individuals to join the MTA team.

Maryland Transit Administration (MTA) is seeking a Senior Workers' Compensation Claims Coordinator in the Safety & Risk Management Department. The Senior Workers' Compensation Claims Coordinator plays a critical role in supporting MDOT MTA's safety, risk management, and claim coordination/administration functions by ensuring accurate claim handling, regulatory compliance, and effective coordination with the Third-Party Administrator (TPA). This position independently manages a complex caseload, conducts thorough investigations, analyzes claim data, prepares case materials, and provides sworn testimony. The role requires a comprehensive understanding of Maryland Workers' Compensation Law, employment and labor regulations, collective bargaining agreements, industry practices, analytical review of contract and insurance language, and applicable internal agency policies.

Duties include, but are not limited to:

* Independently manage a full caseload of workers' compensation claims-including assignments involving heightened complexity-from initial report through final resolution, ensuring full compliance with agency standards, departmental protocols, and applicable regulatory requirements.
* Conduct comprehensive forensic review of incident video, documentation, and physical evidence.
* Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or potential red flags.
* Provide guidance to supervisors and employees on attendance directives, leave management, and safe, timely return-to-work expectations.
* Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers' Compensation Law and agency standards.
* Advise supervisor on complex, high-risk, or sensitive claims requiring elevated attention.
* Prepare case files and materials for internal and external legal proceedings, coordinating with TPA partners on strategy and defense recommendations.
* Review and analyze claim data to identify trends, discrepancies, emerging risks, and opportunities for process improvement.
* Collaborate with the TPA, internal stakeholders, and external partners to ensure timely and accurate information exchange.
* Provide sworn testimony at hearings, depositions, and other legal or administrative proceedings.
* Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) related to labor, employment, and workers' compensation.
* Maintain accurate, compliant records in accordance with applicable laws, regulations, directives, and agency procedures.
* Deliver timely, professional customer service and clear communication to employees, supervisors, and stakeholders.
* Develop, update, and present training materials, guidance documents, and educational content.
* Deliver training sessions on workers' compensation processes, documentation expectations, compliance obligations, and workplace responsibilities.
* Maintain the highest level of confidentiality, security, and ethical standards in handling claims, medical information, and employment records.
* Perform other duties as assigned.

The Ideal Candidate will have

* Experience interpreting and applying complex policies, regulatory requirements, insurance language, and collective bargaining agreements (CBAs).
* Experience reviewing, assessing, and analyzing video, physical evidence, or technical documentation related to claims.
* Experience preparing case materials and providing sworn testimony in administrative or legal proceedings.
* Demonstrated ability to assess stakeholder needs, resolve issues effectively, and deliver high-quality customer service.
* Proficiency with claims management systems, databases, and related software platforms.
* Experience developing and delivering training programs, guidance documents, or educational materials.

Valid Drivers' license

Managers should foster a positive safety culture by leading with integrity and establish departmental safety practices and procedures for all employees. Managers should attend and participate in safety meetings and adhere to and enforce all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Ensure employees are properly trained and provided with personal protective equipment to conduct their job functions in a safe manner. Report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety. Collaboratively work to mitigate reported hazards in a timely manner. Conduct safety risk assessments and/or job hazard analyses as needed.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.