Field Service Install Coordinator

Scope and Responsibilities:
Essential duties include, but are not limited to the following:

* Proactively attains a safe and healthy work environment for all employees.
* Reviews each machine acknowledgement, identifies open ER's, accessories, and expedites as required
* Research's power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
* Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders
* Distributes preinstall checklist and obtains customer confirmation & sign back.
* Tracks machine & option completion and any department 9 deliverables
* Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications
* The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
* Utilizes excellent call center / customer relationship skillset.
* Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
* In some regions this position may be combined with other roles such as Technology Center facilities administrator

Education/Certification:
* 2 Year Technical Degree or equivalent experience is a plus

Skills:
* Project Management / high activity scheduling experience
* Customer relations experience
* Ability to multitask
* Excellent communication skills

EEO, including disability/vets