Business Analyst II

This position supports and enhances the department's technology systems. This role is ideal for a detail-oriented problem solver who enjoys improving business processes, supporting end users, and helping drive technology solutions that keep county facilities operating efficiently and safely.

Under the general supervision of the Management Analyst III, plays a key role in supporting all IT systems used across FMD. Collaborates with internal teams, the Department of Information Technology (DIT), and service vendors to ensure our applications are effective, reliable, and aligned with operational needs.

Helps evaluate software solutions; support requirements gathering, improve business workflows, and contribute to the design, testing, and maintenance of department systems. Also provides direct technical support, responds to urgent system needs, and maintains critical agency resources such as the internal SharePoint site.

Key Responsibilities

• Assists with analyzing, developing, implementing, and maintaining automated systems that support FMD operations
• Acts as a liaison between end users, technical teams, and vendors to resolve system issues
• Gathers business requirements, evaluate process improvement opportunities, and support project planning
• Participates in application design, testing, documentation, and ongoing maintenance
• Troubleshoots system and data issues, escalating when needed
• Researches software capabilities and industry technology trends to support department planning
• Tracks and manages requested changes and enhancements
• Applies county IT security policies and ensure compliance with standards
• Supports production system emergencies and assist with root cause analysis
• Maintains the department's internal SharePoint site and ensure content accuracy

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of departmental operations, processes, and procedures;
Knowledge of capabilities of information technology software, hardware, and network communication technology;
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Demonstrated experience analyzing business processes, requirement gathering, design solutions and performing system administration for IT systems within a public sector environment.
• Experience analyzing facilities management business processes for applications in facilities management automated systems.
• Experience training users on automated systems with strong customer service skills with the ability to engage internal and external customers, as well as senior level leadership, in a friendly, service-oriented, and professional manner while providing technical guidance and support.
• Experience translating business processes into system workflows/requirements.
• Experience using a range of technical tools specifically MS SharePoint, MS Excel, SQL Server, Smartsheet, ServiceNOW, FOCUS, MS Power Apps, and Power BI
• Proven ability to work independently and collaboratively; skilled in establishing and maintaining effective working relationships.
• Extensive experience with software solutions such as Smartsheet, ServiceNow, MS Excel and/or SAP (FOCUS).
• Experience performing data analysis and developing reports and dashboards for senior leadership using tools such as Power BI, Smartsheet and Excel.