New

Customer Service Representative 20$

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
Jun 12, 2026
* Entry-Level Healthcare Call Center Opportunity - Get Your Foot in the Door! * Location: Onsite Pay: $20/hr Schedule: Monday-Friday \| 9:15 AM - 6:00 PM Training: 8:15 AM - 5:00 PM (M-F) Why This Role Stands Out: * No call center experience required * Get your foot in the door with a large national healthcare organization (GDIT) * * Strong management support* (not your typical call center environment) * Opportunities to grow internally (call center + other departments) * Steppingstone into healthcare + insurance industry What You'll Be Doing: * Handle inbound calls assisting providers with: * Claims, eligibility, and enrollment questions * Online portals and system navigation * Document and track inquiries in a CRM system * Monitor and follow up on open tickets (escalations as needed) * Support requests through multiple channels (phone, fax, web tools) * Use training guides, scripts, and knowledge resources to resolve issues Top Skills Needed: * Customer service * Communication (verbal + written) * Strong computer skills (multi-screen navigation) * Attention to detail * Organization Qualifications: * High School Diploma or GED * At least 1 year of customer service experience (retail, call center, etc.) * Reliable work history with solid reasons for transitions Work Environment: * Large-scale call center (80+ reps supporting eMEDNY) * Fast-paced and can get loud during peak hours * Business casual dress code * Onsite perks include: * Cafeteria area * Walking space * Onsite workout room Great role if you're looking to: Break into healthcare Build call center / operations experience Join a company that actually supports their employees Job Type & LocationThis is a Contract to Hire position based out of Albany, NY. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Albany,NY. Application DeadlineThis position is anticipated to close on Jun 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.