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University of North Carolina Charlotte jobs

FM 311 Customer Service Center Liaison

University of North Carolina Charlotte
$33,540 - $42,779
United States, North Carolina, Charlotte
Jun 12, 2026
FM 311 Customer Service Center Liaison
Please see Special Instructions for more details.
  • Please include the supervisor's name and contact information in the job application.
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
  • The Search Committee will not contact references without first verifying permission with the
    finalist.
  • Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Do not write 'see resume' on your application when completing the job duties section.
  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information




















Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 009570
NC Salary Grade Equivalency NC02
Classification Title Admin Support Associate - Journey
Working Title FM 311 Customer Service Center Liaison
Salary Range $33,540 - $42,779
Anticipate Hiring Range $33,540 - $39,745
FLSA Status Non Exempt
Division Business Affairs
Department Facilities Management (Adm)
Work Unit Facilities Management AVC
Work Schedule
REMOTE position 11:00 am - 8:00 pm; Tuesday - Saturday with a possibility of shift change to include Sundays and/or PRN hours as deemed necessary. The incumbent must reside within a commutable 100-mile radius of campus.
Primary Purpose of Position
This position serves as a FM 311 Customer Service Center Liaison - with responsibility for monitoring the FM 311 Customer Service Center phone lines and providing timely responses to customer inquiries via phone, email, or chat. Additionally, this position will assist with the creation and closing of work order requests.
Minimum Education/Experience
Required Minimum Qualifications:

Graduation from high school, or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties
The Administrative Support Associate provides support to the Facilities Operations unit. Duties include, but are not limited to:

  • Answer phone calls, enter accurate data, maintain spreadsheets, and perform other professional requirements in an office setting.
  • Work with all personality types to accomplish business needs.
  • Build and maintain effective, productive customer relations.
  • Interact with customers, supervisors, and others from multiple departments.
  • Develop and maintain effective working relationships with others to encourage and support communication and teamwork.
  • Communicate with management to obtain an understanding of the organization's mission and objectives.
  • Maintain a high level of service aptitude and program knowledge.
  • Independently make decisions using sound professional judgement, in accordance with established policies and procedures.
  • Demonstrate respectful, courteous professionalism and integrity at all times.
Other Work Responsibilities

  • Maintain accurate information logs and forms, which include work requests.
  • Resolve customer issues by adhering to established Facilities Operations policies and procedures.
  • Perform other related duties as assigned and/or delegated.
Departmental Preferred Experience, Skills, Training/Education

  • Administrative support experience preferred.
  • Ability to multitask and remain calm and composed in high-stress situations. Ability to foster and create an atmosphere of teamwork.
  • Effective skills in verbal, written, and interpersonal communications, and the ability to follow written and verbal instructions.Ability to effectively communicate the English language (reading, writing, interpretation, and comprehension).
  • Computer literacy is required, with knowledge and skills in Google Chrome, Microsoft Office Suite, and a willingness to learn new programs.
  • Valid driver's license. Administrative Support Specialist may operate assigned vehicles on and/or off campus and must possess, maintain, or obtain a valid driver's license upon appointment to the position. Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.
Necessary Licenses or Certifications
Work Location FM - Finance and Business Operations
Posting date 06/11/2026
Closing date 06/18/2026
Proposed Hire Date 07/01/2026
Contact Information
Special Notes to Applicants

  • Please include the supervisor's name and contact information in the job application.
  • The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
  • The Search Committee will not contact references without first verifying permission with the
    finalist.
  • Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
  • Do not write 'see resume' on your application when completing the job duties section.

  • UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).



  1. *
    How did you hear about this employment opportunity?

    • UNC Charlotte Website
    • HERC Job Board
    • Inside Higher Education
    • Mitratech Circa (formerly known as Local JobNetwork)
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Other



  2. Where did you learn about this posting?

    (Open Ended Question)


  3. *
    Do you have a High School Diploma/GED; or an equivalent combination of education and experience?

    • Yes
    • No


  4. *
    Do you have experience in administrative support? Please explain your experience.

    (Open Ended Question)


  5. *
    What experience do you have using Google Suite and/or Microsoft Office products? Please describe how you have used these along with your proficiency level.

    (Open Ended Question)




Applicant Documents
Required Documents

  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References


Optional Documents

Applied = 0
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