Associate Solution Advisor (Healthcare Data/ Revenue Cycle)

This Associate Solution Advisor position is responsible for supporting an assigned base of customers (provider organizations), by addressing customer inquiries, collaborating with customer to reduce errors, analyzing data to find data trends to minimize errors and maximize throughput to contracted plans. Our Associate Solution Advisors are the backbone of our business unit; they routinely engage customers through constant communication, while actively building/strengthening our business partner relationships, by providing superior customer service. If you like getting down into details of data or are detail oriented and would like to further develop, we are the place to be!

What you will do

• Routinely communicate with clients and respond to incoming calls and emails regarding files, errors, changes, service issues, additional-service requests, and other client inquiries
• Serve as the primary point of contact and build strong relationships with assigned provider organizations; Ensure full life cycle contact from initial introduction through ongoing maintenance.
• Works with provider organizations (and other support staff / vendor) to minimize the number of errors to maximize throughput to the payers
• Schedule and lead recurring meetings with assigned clients
• Proactively engage clients on specific rejections based on account analysis
• Follow up with clients on issues and rejections that require their review or action
• Initiate, track, and help resolve support cases to closure
• Ensure Encounters Manager portal meets and exceeds provider organizations expectations, works with external vendor to add and adjust functionality
• Use the Encounters Manager portal to navigate, correct, review, and troubleshoot data-related issues; understand key portal functions to support client questions
• Set up, onboard, and train new provider organization accounts to use FinThrive as their encounter clearinghouse
• Conduct training on effectively navigating the Encounters Manager portal

What you will bring

• Customer service experience
• Some knowledge of healthcare claims data
• High school diploma or equivalent, bachelor's degree preferred
• Proficient with Microsoft Office products (Outlook, Excel, and Word)

What we would like to see

• Analytical mindset
• Ability to multi-task between a variety of tasks
• Good verbal and written communication skills
• Ability to prioritize tasks when there are changes, competing requirements or pressures of deadlines.
• Desire and curiosity to learn
• Good organizational skills