Financial Crimes Card Claims Support Specialist

The purpose of this job is to provide support to the Analyst within Financial Crimes Card Claims.

Review and log affidavits/declarations as they are received. Based on the consideration of Regulations E and Regulations Z that must be followed, both Federal and Card Association regulations.
• Investigate and research multiple load errors, which involves verifying load source association. Handle branches and cardholder calls in a professional and courteous manner.
• Provide department support to the department for all daily reports that must be worked to ensure proper handling of all issues.
• Provide departmental support of all imaging of work processed in the area to ensure all documentation is handled properly by type.
• Provide backup to all other roles within Financial Crimes Card Claims on an as-needed basis.
• Perform additional duties as assigned.

• High School Education
• 1+ years Card Services customer service experience
• General knowledge of the Reg E and Reg Z as they pertain to handling customer disputes
• Understanding of the Dispute Resolution and the Affidavit processes of MasterCard or Visa
• Understanding of the dispute/affidavit process to ensure that a dispute is valid and covered under Association Rules and Regulations.
• Understanding of, and ability to use, one or more of the following systems:
  • FRD Fraud System
  • CSA TSYS Accounting System
  • MasterCom
  • VisaOnline
• General knowledge of CardBase, TSYS Customer Service Screens, TSYS Accounting Screens, M&I Deposit System
• Good oral and written communication skills
• Able to be flexible and multitask
• Good computer skills
• Ability to be a self-starter
• Able to work with other team members to accomplish team goals
• Sound decision-making skills
• Proven customer service skills

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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