Customer Service IV

Job Title: Customer Service IV

Duration: 6 Months (Possibility of Extension)

Location: Nashville TN 37214

Pay Rate: $22.00 - $25.00 hourly on W2

Working Hours: 7am - 4pm

Notes: Candidates must be bilingual in Spanish to effectively support Spanish - speaking customers.

JOB SUMMARY:

Description:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both.

Typically has a High School diploma and customer service or call center experience.

Skills, include accurate documentation and excellent interpersonal and communication skills.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
• Previous experience with computer applications, such as MS Word and PowerPoint (Required)

Top 3 Skills you are looking for:
1. Technical Skills
2. Data Entry
3. Professional Skills
Day to day work includes handling inbound calls, data entry, email correspondence, international shipping coordination, logistics support, manifest creation, and credit analysis.

Education/Experience:

• High School Diploma or GED required, or 2-3 years customer service-related experience required.
• Hybrid role that requires working in the office three days per week.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.