New

Customer Service Representative

TEKsystems
$19.00 - $20.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan

Jun 09, 2026
Description New Berlin AdaptHealth is a full-service home medical equipment company. They offer ocean home health products, sleep therapy supplies, bed lifts, seat lift chairs, bath aids, CPAP machines, ventilators, and breast pumps. Their New Berlin location is looking for a Clinical Technician ("Clintech") to support their Respiratory Therapists in equipment setup on location (hospitals and assisted living facilities) Will be working at the branch location, and going on site at hospitals and assisted living facilities (ONCE DIRECT) to set up and explain/troubleshoot equipment. They will be driving a company car, and not driving more than 1-2 hours on travel days. The travel will depend on how much/when equipment is ordered from the hospital, depends on the needs of the patients, they could have a whole week where they go without going on location or will be going to multiple locations in one day. - Mon-Fri 8am-5pm w/ 1 hour lunch Job Description: - Working with Respiratory Department Staff and Program Managers to provide instruction, service, and troubleshooting techniques for respiratory equipment to patients. - Educate and teach patients and caregivers how to use and care for respiratory equipment - Setting up equipment, explaining equipment to patients, explaining financial responsibilities to patients. - Complete all company, insurance and/or government provided paperwork timely and entirely. Such as Delivery tickets, safety checklist forms, patient booklet receipts, equipment specific instruction/cleaning forms, etc. - Equipment are CPAP, BiPAP, Oxygen, Nebulizers, etc. Will double as a CSR at store location when not on location with patients - Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients - Answering inbound calls and making outbound calls, email - May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor - Answer all calls and emails in a timely manner, in adherence to their goals - Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary Skills Customer Service, MDE, Clinical Care, Medical Insurance, Hippa, Healthcare Industry, Help desk support, Call center Top Skills Details Customer Service,MDE,Clinical Care,Medical Insurance,Hippa,Healthcare Industry Additional Skills & Qualifications Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of New Berlin, WI. Pay and BenefitsThe pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in New Berlin,WI. Application DeadlineThis position is anticipated to close on Jun 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.