Temporary Program Assistant - Kirkland Teen Union Building (KTUB)

Note: This role is a Temporary opportunity with an anticipated end date of December, 31 2026 The anticipated end date is subject to departmental and budgetary considerations.

The City of Kirkland is happy to announce the recruitment of the Program Assistant position assigned to the Kirkland Teen Union Building (KTUB). At KTUB, youth are able to access after-school drop-in activities, on-site behavioral health services provided by Youth Eastside Services (YES), art and music programs provided by 4 Tomorrow, and recreation programs for teens. The facility is activated during the day with recreation programs for adults and preschool-age youth.

KTUB is open to all teens, with an intentional focus on serving underserved and underrepresented teens, including youth from low-income families, youth who identify as Black, Indigenous, People of Color (BIPOC), LGBTQIA+, and youth experiencing barriers to stability, including homelessness and behavioral health.

The Program Assistant provides administrative support for facility operations and recreation programs, including drop-in activities and events. The Program Assistant plays a key role in supporting day-to-day operations, providing excellent customer service, assisting with marketing and outreach, and engaging with teenagers during teen drop-in hours. The work schedule is anticipated to be between the hours of 8am-6pm, Monday-Friday, with occasional evenings and weekends required.

A strong candidate for this role will have relevant experience connecting with diverse youth and will have an awareness of how identity and life experience influence the barriers youth face.

This position is currently funded through December 2026. Ongoing funding is anticipated to be approved during the City's budget process.

To be considered, applicants must submit a resume and cover letter. Applications will be reviewed starting June 22, 2026. Interviews are anticipated to take place in late June/early July.

Official Job Description

SUMMARY:

The Program Assistant provides administrative services including customer service, data entry, scheduling, payment processing, and assisting the Program Coordinator with programs, classes, and special events.

Distinguishing Characteristics: This is the entry-level classification in the Parks and Community

Services (PCS) Program series. The incumbent follows routine procedures and guidelines in the

application of prescribed duties and works under close supervision with work frequently reviewed by a

superior. This classification is distinguished from the Program Coordinator in that the latter performs more complex technical duties and responsible program coordination requiring a higher level of knowledge and skill.

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act, may

include any of the following representative duties, knowledge, and skills. This is not a comprehensive

listing of all functions and duties performed by incumbents of this class; employees may be assigned

duties which are not listed below; reasonable accommodations will be made as required. The job

description does not constitute an employment agreement and is subject to change at any time by the

employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides information and responds to inquiries. Staffs front office and provides customer service to participants, staff, and the general public.
  • Performs registration procedures to include: enrolling in classes, accepting and receipting payments, maintaining wait lists, performing transfers, issuing class adjustments, program scholarships, compiling daily system totals and reconciliation for daily receipts of cash, check and credit card payments.
  • Responsible for facility rentals, including calculating and processing payments, deposits, refunds, scheduling and overseeing rental staff.
  • Assists with data collection, reports, recordkeeping, expense, and revenue tracking, evaluating programs, new participant outreach, and quality assurance.
  • Provides administrative support for Munis, TRIM, AdobeSign, Lucity, and similar programs including creating, entering, and processing contracts and agreements.
  • Coordinates training and scheduling of staff, volunteers, and interns; provides emergency backup staffing as needed.
  • Assists with the organization and production of department events (i.e. Green Kirkland Program, community building events, etc.).
  • Assists with publicizing and promoting programs, program brochure preparation, and maintaining City webpages.
  • Inventories, purchases, maintains, and organizes program supplies and equipment.

Peripheral Duties:

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.

Why Kirkland?

• Must have strong oral and written communication skills, the ability to work effectively with the staff, volunteers, and the public, and manage multiple tasks.
• Ability to communicate clearly both verbally and in writing, in person and on the telephone.
• Computer skills, e.g. Microsoft Office, fax, copy machine, calculator, and multi-line telephone system.
• Knowledge of registration software preferred.
• Knowledge of basic office procedures.
• Skilled in Microsoft Word, Excel and Publisher software.
• Knowledge of basic mathematics and bookkeeping principles.
• Skilled in receiving and receipting payments.
• Knowledge of customer service practices.
• Experience working with volunteers and the public
• Flexibility; gets along with people of all ages and abilities, adapts to changing work assignments.

• Education: High School Graduate or G.E.D.
• Experience: 2 years of customer service. 1 year administrative support experience working in recreation, environmental, social, leisure, or education services. 6 months of experience working with volunteers, youth, or older adults.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Licenses and Other Requirements:

• Must possess a valid Washington State driver's license.
• Must possess or obtain CPR/First Aid certification within 6 months of hire.
• 2 years of cashiering or bookkeeping experience preferred.

Physical Demands and Working Environment:

Work is performed primarily in an office or community center setting. Must be able to sit for long periods of time. At times work will be a combination of indoor office environment and outdoors in all types of weather conditions. May be required to work nights, weekends, and holidays. Must be able to lift and carry 50 pounds.

For Program Assistants assigned to the Green Kirkland Partnership program: This position encounters

foot hazards as defined by the WAC, which may include any of the following: falling objects, rolling

objects, piercing/cutting injuries, or electrical hazards

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled. Job is open until filled with first review by 15th day of original posting date.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf at 711.