Description
Under the guidance of the Delegation Oversight Manager, the
Account Manager plays a pivotal role in overseeing and enhancing the
performance of delegated entities, including Independent Physician Associations
(IPAs) and supplemental benefit vendors. This position acts as the central
liaison coordinating delegated oversight, data integration, reporting, and
engagement efforts to ensure compliance with regulatory standards, contractual
obligations, and organizational goals. The Account Manager also contributes to
shaping and executing strategic initiatives aimed at improving program
performance.
Key Responsibilities:
- Serve
as the primary point of contact for IPAs and supplemental vendors,
facilitating structured communication through meeting coordination, issue
tracking, and project follow-up in partnership with internal teams. - Monitor
service-level performance metrics and support data-driven reporting
processes to ensure transparency and accountability. - Assist
in remediation and continuous improvement efforts to address performance
gaps and enhance service delivery. - Support
audit readiness and risk mitigation activities by managing relationships,
coordinating operations, and leveraging data insights for effective
oversight. - Collaborate
across departments to align delegated oversight activities with broader
organizational strategies and compliance requirements.
Salary Range: $70,900 - $145,200/annually
Qualifications
We're seeking a talented individual with: Required:
- A bachelor's degree in Healthcare
Administration, Business Administration, Public Health, or related field,
and/or equivalent combination of education experience - 3 or more years of experience in health plan
operations, delegated oversight, performance monitoring, compliance, or related
managed care functions - 2 or more years of experience working with IPAs,
vendors, or external partners in a regulated healthcare environment - Understanding of CMS, DMHC, NCQA, and delegated
oversight regulatory frameworks - Ability to interpret performance metrics,
scorecards, and KPI trends - Strong interpersonal and relationship-building
skills with internal and external partners - Ability to coordinate across operational,
compliance, and data teams - Strong written and verbal communication skills
- Organizational skills to manage multiple
workstreams and follow-ups - Ability to coordinate external communications,
meetings, and issue tracking with IPAs and vendors in a regulated healthcare environment
Preferred:
- More than one year of experience supporting
reporting, performance metrics, dashboards, or operational tracking - More than one year of experience coordinating cross-functional
workflows or supporting audit readiness activities - Experience supporting multi-stakeholder
meetings, action logs, and project coordination tools - Experience supporting audit readiness or
remediation activities - Familiarity with reporting tools or oversight
platforms (e.g. Innovare, dashboards) - Ability to work independently and escalate
issues appropriately
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University of California - Los Angeles Health
Jun 03, 2026