Clinical Education Operations Coordinator

The Clinical Education Operations Coordinator supports the planning, delivery, promotion, and continuous improvement of US clinical education programs. This role combines program administration, learning operations, and marketing support to ensure high-quality educational experiences that are compliant, learner-centered, and aligned with business objectives. This position is responsible for managing learning platforms, training calendars, accreditation reporting, and cross-functional coordination, while also contributing to learner engagement, program visibility, and educational communications. This role plays a key part in supporting clinical education strategy, operational excellence, and the effective promotion of learning offerings across internal and external audiences.

This is a Hybrid role, with on-site presence required at our Telford, PA location two days per week (Monday and Tuesday).

Responsiblities

Clinical Education Program & Learner Operations: Manage enrollment, logistics, and learner support of Draeger Academy and clinical education offerings. Serves as the primary point of contact for program inquiries, registration, onboarding, and participant records across virtual and in-person formats. Ensure a consistent high-quality learner experience throughout the education lifecycle.

Learning Management System & Educational Technology Administration: Administers the learning management platform, including course setup, configuration, attendance tracking, completion reporting, and basic troubleshooting. Supports collaboration with internal stakeholders to optimize course structure, usability, and reporting in support of educational effectiveness and continuous improvement.

Accreditation & Compliance Reporting:Prepares, submits, and maintains accurate documentation and reporting for accredited programs (e.g., AARC). Ensures alignment with accrediting body requirements and supports audits or reviews as needed to maintain program accreditation.

Educational Marketing & Program Communications Support: Collaborates with Marketing, Clinical Education, and Product teams to support promotion and visibility of clinical education offerings. Assists with course descriptions, program announcements, email communications, calendar postings, and internal and external educational content to drive awareness, enrollment, and learner engagement.

Learning Program Coordination & Project Support: Provides operational and project coordination for clinical education initiatives, including new program launches, curriculum updates, pilot offerings, and continuous improvement efforts. Tracks timelines, deliverables, and dependencies while supporting cross-functional collaboration.

Training & Event Calendar Management: Maintains the master calendar for all clinical education activities, including webinars, workshops, and live training events. Coordinates scheduling, resources, and stakeholder communications to ensure accuracy, visibility, and alignment with business priorities.

• Bachelor's degree from an accredited university preferred, with Marketing, Business, Education, or related majors a plus, or equivalent education and relevant professional experience.
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  Minimum of 2+ years of relevant experience coordinating programs, projects, or initiatives across cross-functional teams, preferably within education, healthcare, or regulated environment. Experience with learning operations, event coordination, project planning, and/or budget planning tools is a plus. Working knowledge of core marketing functions, learner engagement, and internal communications is desirable.

  
  
• Advanced working knowledge of MS Office, including Microsoft Excel with proficiency in VLOOKUP functions and pivot tables, as well as experience using CRM systems, SAP, and SharePoint.