Market Research Coordinator

Aquent is seeking a Market Research Coordinator to support the enterprise research department of a major healthcare payer. This critical operational support role focuses on planning, executing, and documenting mandatory market research while ensuring strict adherence to healthcare legal, compliance, and regulatory standards.

Sitting at the intersection of research execution and business operations, you will streamline workflows, manage a suite of external research vendors, and coordinate mandated research projects to deliver timely, actionable insights that help improve the consumer experience.

• Regulatory & Mandated Research Support: Plan, document, and execute research processes specifically tailored to meet CMS (Centers for Medicare & Medicaid Services) and Medicaid mandated requirements.
• Compliance & Legal Governance: Manage and implement departmental workflows that fulfill all legal, compliance, and regulatory mandates associated with healthcare consumer research.
• Vendor Relationship Management: Serve as the primary relationship manager for the department's research vendors. Own end-to-end vendor operations, including onboarding, contract management, performance evaluation, and daily liaison duties.
• Operations & Project Tracking: Evaluate and streamline department operations by tracking ongoing research projects, managing intake pipelines, and reporting key performance metrics.
• Tools & Platform Administration: Maintain internal operational tools for data integrity, including compliance tracking systems, shared document repositories, and the team SharePoint site.
• Research Collaboration: Assist senior researchers on the team with the logistics and execution of larger, more complex custom market research initiatives as needed.

• Education: Bachelor's Degree in Marketing, Market Research, Data Analytics, Communications, Business, or a related field.
• Research Project Management: 3+ years of experience managing complex market research projects from initial conception through execution and final delivery.
• Vendor Management: 3+ years of experience managing external research vendors, including contract coordination, performance tracking, and vendor evaluations.
• Healthcare Compliance: 3+ years of experience navigating strict legal, compliance, and regulatory frameworks specific to healthcare or health insurance research.
• Stakeholder Management: Proven ability to balance multiple, complex stakeholder requirements while delivering projects on time and within budget.

• Government-Mandated Research: Direct experience handling CMS-mandated research requirements or CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys.
• Methodology Depth: A strong foundational market research background encompassing a variety of qualitative and quantitative methodologies.
• Diverse Audiences: Experience designing or coordinating research tailored to diverse demographic groups, including multicultural, low-income, or disabled populations.
• Industry Domain: Previous experience working directly within the health insurance or healthcare payer industry.

The target hiring compensation range for this role is $34.14 to $37.93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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