PARKING ASSISTANT

The Parking Assistant

• Provides assistance and information to incoming patients, guests and staff entering or exiting facility. Provides parking services for special needs patients and visitors. Assists in traffic control and maintains accurate documentation regarding valet parked vehicles. Projects a positive first impression to patients, guests and staff. Practices Carilion's Values of Community, Commitment, Courage, Compassion and Curiosity.
• Manages flow of traffic at each major point of entry with the Carilion Clinic campus (i.e. CRMH, Cancer Center, ION, Riverside Complex) to ensure smooth and efficient patient flow. Greets, directs and offers assistance to patients and guests as they enter and exit parking areas. Confirms patient appointment locations for incoming guests.
• Manages and maintains parking areas for Carilion facilities including, CRMH, 4North Outpatient, ED, Cancer Center, ION and Riverside 1 and
• Cross-trains in all parking areas.
• Manages The Birth Place entrance and partners with the OB Department by directing incoming maternity patients, parking vehicles as well as notifying nurses at 13South of patient's arrival.
• Operates shuttle service consisting of three vehicles. Provides first-rate transportation for patients, guests and staff to and from various Carilion facilities within an 8 mile radius. Drives, inspects and manages maintenance for all vehicles. Provides after hours transportation for special groups or tours.
• Parks and retrieves vehicles for patients and guests with special needs, and those with outpatient procedures or testing. Drives vehicles to overflow lot as needed.
• Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage. Tracks and reports daily ticket count for Guest Services.
• Patrols and contacts Police Dispatch for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
• Directs and positions discharge vehicles accordingly to avoid disruption of traffic flow at entrance.
• Provides valet services for visiting executives, special guests, VIP's or celebrities as directed by Administration.
• Controls and designates parking areas for patient transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies.

Education: High School Graduate or GED required.

Experience: 2 years related experience in customer service or parking fields.

Licensure, Certification, and/or Registration: Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards. Life Support: None required.

Other Minimum Qualifications: Minimum Qualifications: Must have strong communications skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must ensure proper operation of vehicles.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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