New

Sales Support Specialist

TEKsystems
$28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
May 27, 2026
Join a global leader known for quality, innovation, and exceptional customer service in the power transmission industry. As part of a large international network, you'll work with cutting-edge products and support both domestic and international clients in a fast-paced, detail-driven environment. We're looking for a highly organized, customer-focused Inside Sales Representative who thrives on solving problems, managing complex orders, and delivering a top-tier customer experience. What You'll Do * Own and manage customer accounts, driving customer satisfaction, sales growth, and margin goals * Handle end-to-end order management: quotes, order entry, tracking, delivery updates, and follow-up * Act as a trusted resource to customers by resolving issues, processing credits/debits, and managing returns * Partner cross-functionally with Operations, Engineering, and Outside Sales to ensure seamless execution * Navigate high-volume workflows, including: * 50-75 complex orders daily (multiple line items) * 200+ emails/day or ~45 inbound calls when on phone rotation * Rotate weekly between email-based and phone-based support, balancing responsiveness with accuracy * Use systems like QAD and Felix for quoting, order entry, inventory, and tracking * Manage shipping logistics and routing decisions, ensuring correct carriers, billing types, and delivery details * Conduct thorough contract and order reviews to ensure accuracy and prevent costly errors * Maintain clear, detailed documentation in a fully paperless environment What Sets This Role Apart * You'll work in a high-impact role where precision matters-your attention to detail directly affects customer experience and business outcomes * Exposure to global accounts and complex product lines, building strong business and operational expertise * A team-oriented environment that values accountability, collaboration, and problem-solving What You Bring Required * 2+ years of manufacturing customer service or sales support experience * Experience working with product-based knowledge and order entry systems * Strong proficiency in Microsoft Office (Excel, Outlook, Word) * Ability to manage high-volume, detail-heavy work with accuracy Preferred * Experience with QAD or similar ERP systems Key Strengths * Exceptional attention to detail and accuracy * Strong multitasking and time management skills * Professional, dependable, and highly accountable * Comfortable working in a structured, fast-paced environment Work Environment & Expectations * Schedule: Monday-Friday, 8:00 AM - 5:00 PM * This role requires strict punctuality and attendance, as team coordination and customer responsiveness are critical * Hybrid of phone and email-based support, with flexibility built into daily workflow Job Type & LocationThis is a Contract to Hire position based out of Wheeling, IL. Pay and BenefitsThe pay range for this position is $28.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Wheeling,IL. Application DeadlineThis position is anticipated to close on Jun 5, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.