Refrigerant Technician Support

Refrigeration Technical Support - Manitowoc, WI

At Pentair, you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives.From our residential and business water solutionsto our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for aRefrigeration Technical Supportto join ourManitowoc, WI team.You willprovide technical field service support and product/policy information to channel partners andcustomers;and willassurechannel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will alsoparticipateandassistin various aftermarket service functions asrequired.

You will:

• Provide phone and othermeans oftechnical field service support and product/policy information to channelpartnerand customers. Establish andmaintaineffective relationships with internal and/or external customers.
• Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests.
• Understand, implement, and interpret company service policies and procedures to channelpartnerand customers.
• Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
• Proficiencyinuseof company business systems andmaintainingtechnical and policy reference requirements. Participate in other areas of aftermarket service asrequested.

KeyRequirements:

• Technical Degree inRefrigeration;with a minimum of one year of experience in Refrigeration or Product/Customer Service is required.Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education.
• Federally certified refrigerant handler (Type I and II,certification preferred).
• Experience working with Ice Machines is strongly preferred.
• Must be efficient,accurate,and capable of a high-volume call workload.
• Ability to clearly express ideas and thoughts - written and verbally.
• Possess a high degree of tact, diplomacy, problem solvingskills,and mature judgment.
• Ability to work independently and within a team environment.
• Strong personnel management and interpersonal skills witha high levelof integrity.
• Familiarandable to work with Microsoft Office programs: Outlook,Wordand Excel.

Shift/Hours:

• 8:00am - 5:00pm (sometimes later based on need)

Compensation:

• The hourly pay for this role is:$42.00-$45.00/hour,DOE. Opportunity for a rateincreaseafter you are proficient in certain skills and have fulfilled training.Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.