Lead, Patient Access

Job Title: Lead

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000247557

Status: Hourly

Shift: Day

Pay Range: $22.82 - $28.35 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Assists the PAS Team Site Manager in the over site of ensuring staff are providing exemplary customer service utilizing the Service Excellence Standards set forth by the organization while interacting with all customers internal and external. Responsible for completing direct registration and pre-registration tasks which include registering patients, ensuring all information in the Hospital Information System is accurate and complete. Pre-registers accounts and determines which patients need to be seen for registration, collection of co-pays, referral forms, and/or financial counseling. Takes lead role in Registration Processes, Reports and Worklist.

Qualifications:

Required:

• High School Diploma
• Medical terminology knowledge
• Self-motivated and work well in a team environment
• Excellent customer service skills with the ability to manage multiple tasks

Preferred:

• 1 year job experience preferred within department
• Registration background in a healthcare setting
• Proficiency in all Registration functions and processes
• Ability to travel to various sites within region as needed

Scheduling Requirements:

• Day shift, 8:30am-5:00pm
• Monday through Friday
• Full-Time, 40 hours per week

Essential Functions:

• Supports PAS Team Site Manager in the area of orienting and training new staff and mentoring current related to customer service skills.
• Takes lead role in registration process, greet customers as they enter the hospital, and acknowledge customers as they leave the hospital.
• Assist in maintaining auditing and departmental data to assure the accuracy of information being collected at registration.
• Pre-Registers patients and proactively identify patients with insurance, consent, or guarantor issues to help streamline the registration process.
• Assists the PAS Team Site Manager in the over site of the registration staff and the tablet registration process.
• Responsible for direct registration primary job functions which includes the following: Notifies parents of availability of financial assistance programs, specifically: Children's Specialized Hospital Benefit Fund and distribution and assistance with the completion of the applications. Serves as liaison between Payer, Therapist, Clinician, Physician, and the Patients' parent/guardian with respect to financial issues. Assures accuracy in all registrations, verifies all information when updating a patients account and/or pre-registering a patient.
• Verifies all information when opening a pre-registered account.
• Pre-Registers and Registers for Outpatient and Long Term Care patients in a timely fashion. Obtains and collects all necessary consent, privacy policy, financial responsibility, and utilization management signatures. Additionally, collects co-payments, insurance referral forms, insurance and identification cards, prescriptions, and any other necessary custody documentation as needed.
• Scans the above documentation into patients account.
• Maintains good communication with supervisor to ensure the integration of operational functions of the department.
• Adheres to the productivity expectations as determined by the leadership team.
• Travel to locations as needed for purposes of training, coaching, oversite, and/or registration.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer