- Project Support and Documentation:
- Works closely with the project team to support the development of artifacts and project material used in the project management process.
- Supports the collection of project performance data and develops reports and presentations for executive and project staff.
- Oversees the organization of project documents, using available technical tools (e.g., SharePoint, PowerPoint, Excel).
- Includes project schedules, matrices, requirements, document maintenance, analytical charts and graphs, research summaries, etc.
- Designs project plans including activities, resource requirements, deliverables and expected outcomes for each project phase under the direction of the project team.
- Engages internal and external stakeholders during project planning and implementation as required.
- Coordinates, compiles and reports on the project status for all projects.
- Schedule meetings, captures notes and action items.
- Documents project issues as they arise, work with project team members to assign accountability for issues and monitor efforts toward resolution.
- Regularly assess the status of outstanding issues, expected resolution dates, and impact to overall schedule and budget.
- Communicate resolution delays to the project team. Work with the project team to provide alternative solutions and recommendations for resolution, including impact to project schedule.
- Business As Usual (BAU) and Operational Support:
- Supports day-to-day execution and maintenance of assigned products, benefits, and health programs across the commercial portfolio.
- Coordinates cross-functional activities required to implement product and benefit changes, ensuring alignment with timelines and operational readiness.
- Maintains product documentation, inventories, and reporting to support accurate and up-to-date product information.
- Serves as a central point of coordination for product/program-related requests, tracking intake, assignments, and deliverables.
- Supports lifecycle activities including product launches, enhancements, renewals, and retirements.
- Support go-to-market strategy, marketing and communications.
- Assists with operational readiness, validation activities, and identification of risks or issues impacting implementation.
- Ensures documentation, approvals, and materials are complete, organized, and aligned with governance and compliance requirements.
- Coordinates with internal stakeholders and external vendors to support ongoing operations and issue resolution.
- Maintains SharePoint sites, submits Workfront requests, IT Demands, reporting, updates dashboards.
- Identify and implement opportunities for process improvements in operational workflows.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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HMSA
May 26, 2026