Content Specialist

HYBRID IN WASHINGTON D.C.

Content Specialist

Overview: The Content Specialist will join a team that provides learning and enablement support for business rollouts and system enhancements. When new tools launch-or existing platforms are upgraded-this team ensures end users are prepared through clear user documentation, standardized templates, and facilitated learning sessions/demos.

Key Responsibilities:

• Create and maintain end-user documentation for new systems and enhancements, including:




• User guides / user manuals
• "What's changing" summaries and release notes-style communications
• Standard templates and knowledge materials




• Partner with project managers and product/technology teams to understand upcoming releases:




• Attend demos (often scheduled ahead of month-end releases)
• Translate user stories, changes, and requirements into clear documentation




• Coordinate review and sign-off of materials prior to go-live:




• Collaborate with business stakeholders, business analysts, PMs, and technical teams
• Incorporate feedback and ensure final materials are approved and aligned




• Support learning enablement activities:




• Help schedule and facilitate demo sessions (technical teams lead content; this role supports planning, flow, and end-user readiness)
• Deliver or co-facilitate learning sessions as needed to ensure users are comfortable with upgrades/new tools




• Update and refresh existing materials to reflect enhancements and process changes

Required Qualifications:

• 2+ years of experience in technical documentation, end-user documentation, or similar content-focused roles
• Demonstrated ability to produce high-quality user manuals, how-to guides, and training/support documentation
• Strong written communication skills-able to translate technical/system changes into user-friendly language
• Experience working with cross-functional stakeholders (project managers, product teams, business users)

Nice to Have

• Experience supporting system implementations, rollouts, or change management efforts
• Exposure to structured documentation processes (templates, version control, review cycles, approvals)

Work Style / What Success Looks Like

• Ramp quickly by shadowing the current team member, learning the landscape and stakeholder network
• By ~month 3, begin handling documentation and support work with minimal oversight
• Maintain a consistent cadence of attending demos, drafting materials, routing for review, and supporting go-live readiness

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.