Business Systems Analyst-Bethlehem, PA

Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of regional healthcare facilities and blood transfusion products? Do you want to support our mission of saving lives? Then, Hospital Central Services, Inc. and Affiliates may be the right fit for you!

Under HCS, the Business Systems Analyst position in Bethlehem, PA supports Miller-Keystone Blood Center and HCSC Linen Services by delivering exceptional support to end users across the organization, both remotely and on-site. The ideal candidate possesses strong technical expertise, excellent customer service skills, and the ability to work independently while traveling to branch locations as needed. The anticipated salary for this position starts at $55,000 annually and is commensurate with experience. In addition, full-time employees also are offered the following benefits:

• Medical, Dental, and Vision Benefits
• Prescription Plan
• Flexible Spending Accounts
• Life Insurance
• Long Term Disability Insurance
• Vacation, Personal and Sick Days
• Tuition Reimbursement
• Retirement Savings Plan
• And Much More!

What you will be doing:

• Provide hands-on end-user support via helpdesk, remote, and on-site assistance, including direct troubleshooting and issue resolution within defined SLAs
• Independently configure, maintain, and troubleshoot applications and system integrations across both regulated and non-regulated environments
• Execute system upgrades, patches, and configuration changes, including validation and testing
• Diagnose and resolve application, data, and interface issues without reliance on external vendors whenever possible
• Support and maintain critical systems including Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP, and operational platforms
• Perform basic database queries, data validation, and issue analysis to support troubleshooting and reporting needs
• Maintain and update SharePoint and internal portals, including hands-on content management and configuration
• Create and maintain technical documentation based on actual system changes and fixes performed
• Develop end-user training materials based on real-world system usage
• Partner with the data analytics team to identify root causes and implement technical solutions, in addition to recommendations

What you will bring to the role:

• 3-5 years of hands-on application support and troubleshooting experience, preferably in a healthcare or regulated (GxP) environment
• Demonstrated ability to independently diagnose and resolve technical issues across applications, integrations, and end-user environments
• Experience with application configuration, system upgrades, and production support
• Working knowledge of databases/data structures and ability to write and execute queries for troubleshooting
• Strong customer service mindset with a bias toward action and resolution
• Experience working in a ticketing system (e.g., Zendesk) with a focus on owning issues through to completion
• Ability to manage multiple priorities while remaining personally accountable for delivering results
• Familiarity with AI is a plus

Additional information:

Technical certifications or hands-on system administration experience preferred

Ability to lift and carry between 50-75lbs

This position reports to the Manager of Information Systems and will be based out of Bethlehem, PA location. They will be responsible for working the following schedule:

The potential start time is 8:30am - 5:00pm, Monday-Friday. Flexibility to travel locally between branches if needed.

This position requires a valid driver's license, clear driving record, and reliable transportation.

* This position is not eligible for relocation

EEO Statement

Hospital Central Services, Inc., and Affiliates is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants are welcomed and will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. It shall endeavor to provide reasonable accommodation requested by all employees with documented disabilities who are otherwise able to perform the essential functions of their jobs.

Background checks and drug screenings are required for this position. An offer of employment is contingent upon successful completion of these screenings.