Director, GSOC Services

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

#services

OVERVIEW

First Coast Security is seeking an experienced Director of Security Operations to build and lead the Global Security Operations Center (GSOC) in Jacksonville, Florida. This is a full-time, in-person leadership role responsible for the full lifecycle of GSOC operations - from systems architecture and technology integration to team development and business intelligence. The GSOC operates 24/7/365, and this director will own its growth, maturity, and performance across multiple geographically distributed nodes. The right candidate is a builder, not a caretaker, with a track record of scaling enterprise security operations programs.

JOB DESCRIPTION

• Lead all GSOC operations across geographically separated nodes, ensuring 24/7/365 monitoring, incident response, and operational consistency
• Develop and execute a multi-year GSOC roadmap covering systems integration, workforce development, and capability expansion
• Serve as senior incident commander for complex security events, coordinating cross-functional and multi-jurisdictional response
• Own the selection, deployment, and maintenance of GSOC technology platforms including CCTV/VMS, access control, intrusion detection, and critical event management systems
• Build and maintain business intelligence infrastructure including Power BI dashboards and executive-level reporting for internal leadership and external clients
• Represent First Coast Security in customer-facing meetings, GSOC tours, vendor negotiations, and industry conferences
• Define staffing requirements and manage recruiting, onboarding, training, and performance management for all GSOC personnel
• Drive TMA Five Diamond Designation attainment and embed its standards into GSOC training, SOPs, and quality assurance programs

REQUIREMENTS

• Bachelor's degree in Security Management, Criminal Justice, Emergency Management, Homeland Security, or a related field; equivalent professional experience considered
• 7-10 years of progressive experience in security operations, crisis management, or emergency management
• Minimum 4 years in a senior GSOC leadership role at an enterprise or national level
• Demonstrated experience building or significantly maturing a GSOC program - not managing a steady-state operation
• Hands-on experience with physical security platforms: CCTV/VMS, access control (ACS/PACS), intrusion detection (IDS), critical event management (CEM), and mass notification systems
• Strong business intelligence skills including KPI dashboard development, trend analysis, and executive reporting
• Experience managing geographically distributed teams across multiple locations
• Proven ability to present to C-suite executives, customers, and external partners
• Flexible availability to support a 24/7/365 operation including nights, weekends, and holidays
• Must achieve TMA Five Diamond Designation within 6 months of hire

PREFERRED QUALIFICATIONS

• ASIS Certified Protection Professional (CPP), Physical Security Professional (PSP), or Professional Certified Investigator (PCI)
• Certified Emergency Manager (CEM) or Certified Business Continuity Professional (CBCP)
• Expert-level proficiency in Power BI, Tableau, Grafana, or comparable data visualization platforms
• Experience with threat intelligence platforms such as Dataminr or DigitalStakeout
• Familiarity with Everbridge, Ontic, Milestone, Lenel, or comparable enterprise security platforms
• Prior experience in contract security, managed security services, or a multi-client GSOC environment
• Active membership in ASIS International or the Security Industry Association (SIA)

Bachelors Degree

• Paid Holidays

• Weekly Pay

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Special Incentive Plans