Office Support Associate - NetMath

Office Support Associate - NetMath

Mathematics

College of Liberal Arts & Sciences

University of Illinois at Urbana-Champaign

The Department of Mathematics NetMath program is in search of an Office Support Associate to provide administrative support to aid in the daily operation of their program. NetMath is the online self-paced distance learning program of the Department of Mathematics at the University of Illinois Urbana-Champaign. The program delivers accredited, self-paced mathematics courses to learners worldwide. NetMath serves both degree-seeking and non-degree students at the university level, while also supporting high school students through individual enrollments and the Partner High School program. The program combines online instruction, educational technology, and curriculum innovation to expand access to advanced mathematics education.

Job Summary

Provide administrative support to aid in the daily operation of the NetMath program.

Duties & Responsibilities

• Serve as point of contact for the NetMath program.
• Handles routine inquiries, requests, and problems received via phone or e-mail.
• Consults with or reroutes items to appropriate staff as needed.
• Send routine emails to students with information on course registration, proctor information, completion, and withdrawals/refunds.
• Assist other NetMath team members on administrative and organizational tasks.
• Provide administrative support in scheduling and calendar maintenance.
• When requested, prepare necessary materials or documents for NetMath program meetings.
• Creates, updates, revises, and retrieves documentation on NetMath internal and external policies.
• Maintain digital program materials to ensure accurate information is provided and accessible.
• Makes travel arrangements from a predetermined schedule.
• Arranges travel for NetMath personnel from a predetermined schedule.
• Supports NetMath budget and finance operations (in consultation with Business Office).
• Bills, receives, and records payments.
• Prepares receipts and deposits.
• Maintains records of unit fiscal transactions.
• Other duties as assigned.

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the categories below:

1. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:

a. 30 semester hours equals one (1) year (12 months)

b. Associate's Degree (60 semester hours) equals eighteen months (18 months)

2. Work experience performing office/clerical activities, including the use of computer systems.

Preferred Qualifications

o Awareness of, and sensitivity to, cultural and linguistic differences.

o Ability to work harmoniously with faculty, staff, and students from a wide variety of disciplines.

o Ability to effectively multi-task.

o Ability to obtain working knowledge of FERPA, and of LAS and Mathematics undergraduate policies and procedures.

o Effective verbal and written communication skills with strong attention to accuracy and detail.

o Ability to work independently with minimal supervision.

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The application deadline is 6/22/2026 with a hire date as soon as possible upon conclusion of the search. This is a bargained position and as such, the salary is driven by the collective bargaining agreement. The collective bargaining agreement sets a wage at $39,159.90.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on 06/22/2026. To apply for this position, please create a candidate profile at https://jobs.illinois.edu, use the Apply Now button on the posting and upload your cover letter, resume (months and years of employment must be included), and names/contact information for three professional references. Please remember to include specific information on how you meet the qualifications of the position in your application materials, including all relevant experiences.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through this website will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.

For further information about this specific position, please contact eredden@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

For assistance with resume creation and mock interviews, please follow this link for University of Illinois Human Resources workshops: https://illinois.csod.com/ux/ats/careersite/1/home/requisition/1595?c=illinois

The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.

Founded in 1867 as Illinois's flagship public university, the University of Illinois Urbana-Champaign empowers a global community of students, scholars, and alumni to change the world through bold, innovative research and transformative education. With a land-grant heritage rooted in progress, Illinois faculty drive paradigm-shifting discoveries, mentor future leaders, and collaborate across 15 colleges and instructional units and more than 20 research institutes. The university's legacy of excellence includes 24 Nobel Prizes and 29 Pulitzer Prizes awarded to its faculty and alumni, $755 million in sponsored research funding, and 94 academic programs ranked in the top 20 nationally. Illinois offers the resources, recognition, and reach to accelerate your career - along with a highly competitive benefits portfolio. Discover how the Illinois Value Proposition fosters professional longevity, personal fulfillment, and a deep sense of purpose in every role.

Faculty Recruitment
Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1035747
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu