Building Environmental Services Supervisor

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

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Employee Benefits available to NCCU permanent employees include the following and more:

The Facilities Operations Unit reports directly to the Associate Vice Chancellor for Facilities Management and is responsible for providing housekeeping services throughout NCCU Campus.

The primary purpose of this position is to supervises and train staff on proper cleaning procedures and techniques; ensure the buildings that are cleaned are covered daily by technicians and that they have the supplies needed to do their duties; ensure staff, building keys, radios and gators are signed out and in daily; ensure that SMARTTime leave reports are completed properly, approved, and submitted by established deadline; ensure that MSD sheets are posted in janitor's closet and that employees are trained on the use of sheets; report all safety problems or accidents as required; follow up with Building Environmental Services Manager to ensure that corrective measures are taken and maintained; make recommendations on matters of hiring, promotions, and disciplinary action; advise Building Environmental Services Manager on inventory; ensure that buildings being cleaned are inspected regularly to minimize customer complaints; assess customer complaints and suggest means of resolution shift staff accordingly to accommodate absenteeism and other issues that may create customer complaints. An additional duty employee has assumed in the absence of the Housekeeping Administrator includes ordering and managing supplies. Employee also responds to problems immediately, provides feedback and resolves housekeeping issues. Oversees pesticide contract and directs them as needed to the locations on campus. Directs contracted housekeeping including quality assurance assessments and remediation services as needed.

The successful candidate must possess a working knowledge of the university's cleaning and training procedures; knowledge of Microsoft Office Suite (Microsoft Word and Excel) Applications; knowledge of record management; knowledge of inspecting buildings for cleanliness and generate reports based on findings; knowledge of supervising and creating a team environment among staff; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience.
Some positions may require Certification or eligibility for Certification.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Advises staff of specialized cleaning and maintenance techniques and processes for use in unusual situations or problems. Seeks out knowledge of improved products or methods and passes that information to team.

Recognizes potential problems in service, and addresses and resolves promptly and respectfully.

Plans work operations, set priorities, and set deadlines.
Modifies methods, procedures, workflow and assignments to respond to fluctuating priorities, methodologies and/or staff capabilities.

Ensures on-the-job training. Encourages employees to learn improved skills and helps them overcome deficiencies through training.

Ensures adherence to work standards and total quality standards. Recommends minor changes to work standards.

Resolves minor problems and complaints on an informal basis.
Approves routine leave requests.

Motivates and encourages employees. Encourages customer feedback.

Facilitates communication among the work group in a manner that helps accomplish daily work goals . Serves as accessible point of contact with customers on comments and discussions about quality and timeliness of work group accomplishments and requested changes in process or outputs.