Room Attendant

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and cleaning agents.
• Follow established cleaning procedures, safety standards, and instructions for proper use of cleaning chemicals and equipment.
• Strip and make beds, replace linens, and ensure beds are properly presented according to hotel standards.
• Dust and clean furniture, fixtures, drawers, shelves, windows, and all guest room surfaces thoroughly.
• Vacuum guest rooms and corridors as assigned and remove trash and debris.
• Replenish guest amenities, linens, towels, and room supplies according to hotel standards.
• Visually inspect rooms for cleanliness, maintenance concerns, presentation standards, and guest readiness prior to releasing the room.
• Maintain organization and cleanliness of housekeeping carts, storage areas, and assigned work areas.
• Communicate maintenance concerns, room status updates, and operational issues promptly to supervisors.
• Support team operations and assist coworkers as needed to help achieve departmental goals and service expectations.
• Maintain productivity, urgency, and attention to detail while managing daily room assignments.
• Comply with attendance expectations and maintain schedule flexibility based on operational needs, including weekends and holidays.
• Perform any other job related duties as assigned.
  

Success in This Role

The most successful Room Attendants at Marriott La Jolla are individuals who:

• Take pride in their work and room presentation
• Maintain consistency and attention to detail
• Understand the impact cleanliness has on guest satisfaction
• Work with urgency while maintaining quality standards
• Demonstrate teamwork and professionalism
• Adapt to changing operational demands
• Communicate respectfully and professionally with leaders and coworkers
• Maintain accountability for assigned rooms and responsibilities
  

Qualifications and Skills

Knowledge, Skills, and Abilities

• Prior housekeeping or hotel cleaning experience preferred.
• Ability to maintain cleanliness and presentation standards in a fast paced environment.
• Ability to scrub and clean surfaces, extend arms overhead, bend, stoop, and work in confined spaces with or without reasonable accommodation.
• Knowledge of cleaning chemicals, equipment, and safe handling procedures preferred.
• Ability to push and/or pull carts and equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to lift, carry, and transport supplies and linens throughout the shift with or without reasonable accommodation.
• Must be willing to support coworkers and contribute positively to the team environment.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences including supervisors, coworkers, and guests.
  

Operational Expectations

• Maintain guest room quality and cleanliness standards consistently throughout the shift.
• Follow established housekeeping procedures and productivity expectations.
• Report room status accurately and promptly.
• Maintain professionalism and guest service standards in all interactions.
• Support department initiatives focused on cleanliness, efficiency, teamwork, and guest satisfaction.
  

Equal Opportunity Employer
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.