Cyber Support Center (CySC) Director of Operations

Description

Primary Responsibilities:

• Serve as the Operations Team lead supporting 24/7 monitoring of AFNCR system health, ensuring the personnel cover all shifts and adhere to standard operating procedures.
• Work directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
• Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
• Act as a liaison between the 844CG work centers and supporting external service providers.
• Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users.
• Perform tasks within specific timelines with little or no oversight.
• Utilize excellent communication skills, written and verbal, to be able to effectively document solutions and obtain requirements from customers.
• Develop working relationships with Technology vendors and partners.
• Ensure they have a strong understanding of relevant IT technologies, both user-facing and back-end infrastructure technologies.
• Ensure technicians restore circuits, isolate faults, conduct quality control testing, perform trend analysis, performance monitoring, and status reporting.

Basic Qualifications:

• BS degree and 12+ years of prior relevant experience or a Masters degree and 10+ years of prior relevant experience, additional years of experience, certifications, specific Air Force IT systems experience accepted in lieu of a degree.
• 10+ years' experience operating Air Force IT systems and services and or similar DoD IT systems and services.
• Familiarity with DoD and Air Force standards, policies, and enterprise solutions.
• Experience with complex, multi-site DoD enterprise IT environments of the size, scale, and scope of the AFNCR enterprise.
• Must be a U.S. citizen.
• Current DoD Secret Clearance.

Preferred Qualifications:

• Master's Degree in a technology field.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.