Customer Solutions Coordinator

A Place Where People Matter - Growing our People to Grow Our Business

We're thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.

Primary Purpose:

The Customer Solutions Coordinator Chemcare will be responsible for the delivery of an exceptional 'customer experience', develop and maintain strong professional relationships with customers, sales teams, and any/all internal supply chain partner as well as external service/supply partners to accomplish the mission. They will support Field Team managing projects, supporting "groups" of customers serving as a single point of contact (SPOC) this can include services for Labpacks, Industrial Cleanings, Field Tech Services, Reuse/Recycle programs. Demonstrate the development of partnerships, the building of both trust and credibility for long-term business growth, the measurement and focus on business profitability, and the unwavering commitment to the culture, values, safety, compliance, financial performance, and inventory controls while ensuring our customers receive a world class customer service experience.

What You'll Do:

• Manage end-to-end project orders, including order entry, order management, proactive follow-up, and ensuring completion through billing.
• Support the development and execution of ChemCare projects by preparing project estimates, customer pricing, job order documentation, and other required materials aligned with team goals.
• Monitor overall project performance by maintaining and updating trackers to ensure visibility into all project components and milestones.
• Review SOMR daily and collaborate with Billing, Sales, and cross-functional teams to proactively identify and resolve potential issues.
• Provide ongoing support to Sales and Field teams by offering insights into the hazardous waste industry, including competition, partner capabilities, cost structures, and pricing.
• Partner with Sales Representatives and Field teams through joint calls to support project opportunities and customer engagement.
• Develop and maintain strong contractor partner relationships; act as a liaison to coordinate partner involvement in project execution.
• Foster strong internal and external relationships by delivering consistent, value-added service and ensuring a positive, professional customer experience.

What You'll Need:

• 3-5 years prior sales support, customer service or project support work required
• Minimum of associate degree or equivalent experience required
• Customer service experience in a business to business (B2B) environment
• Waste Industry experience preferred.
• SAP (or other ERP systems) and Salesforce experience a required
• Experience working in a fast-paced matrixed environment
• Successful candidates will strive for the highest level of customer satisfaction and will have the desire and ability to nurture relationships with customers and sales team
• Solutions Driven/Creative Thinker

Where You'll Work:

Dublin, OH Hybrid schedule

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work.

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world's most essential industries.

We are committed to a diverse workforce and a culture of inclusion.Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com.