Staff Product Manager, Moveworks Platform

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About the Role

JLL is investing in the transformation of how corporate functions - HR, IT, Finance, Legal, Marketing, Research, and Sourcing & Procurement - deliver support to our global workforce. At the center of that transformation is Moveworks (a ServiceNow company), an enterprise-grade AI platform that will serve as JLL's digital front door.

As Product Manager, Moveworks Platform, you will own the product strategy, use case roadmap, and day-to-day execution of the Moveworks deployment across JLL. You will sit at the intersection of AI technology, enterprise systems, and organizational change - partnering with business leaders across corporate functions and with our implementation partner, 89 Solutions, to deliver measurable deflection, automation, and employee experience improvements at scale.

This is a high-visibility, high-impact role. You will work directly with the VP of AI & Platform Technology Enablement and engage senior stakeholders across JLLT and JLL Business Services. If you are a product professional who thrives in ambiguous, fast-moving environments and wants to help shape how a global firm works in the age of AI - this is the role for you.

What You Will Do

Platform Strategy & Roadmap

* Own the end-to-end product roadmap for the Moveworks platform, balancing near-term delivery commitments with long-term capability vision across all in-scope corporate functions.

* Define and prioritize use cases across L0 (knowledge self-service) and L1 (assisted resolution and agentic workflows), aligned to JLL's Accelerate 2030 strategy and benefit realization goals.

* Lead intake and rationalization of use case requests from IT, HR, Finance, Legal, Marketing, Research, and Sourcing & Procurement stakeholders.

* Develop and maintain a benefits realization framework that tracks deflection rates, FTE redeployment targets, employee satisfaction, and cost avoidance across the platform.

* Systematically identify and address knowledge gaps by analyzing top unanswered questions and user feedback, partnering with subject matter experts to the AI's knowledge base.

Delivery & Platform Operations

* Drive the implementation of Agent Studio use cases across internal engineering teams and our managed services provider

* Own the configuration and governance of the AskJLL bot, including knowledge base quality, connector strategy (ServiceNow, Workday, SharePoint), and Smart Handoff workflows for unresolved queries.

* Manage the migration of JLL GPT Custom Assistants and other function-specific tools onto the Moveworks platform.

* Maintain a close working relationship with the Enterprise Services Management team to stay ahead of platform releases, new capabilities, and roadmap alignment opportunities.

* Build data-driven business cases for developing new automation workflows (e.g., software provisioning, access requests) by quantifying the impact of the move common manually-handled service requests.

Stakeholder Management & Governance

* Serve as the primary product point of contact for corporate function technology leads and business owners across the Moveworks program.

* Partner with JLL Business Services (JBS) on workflow automation via Mendix and workforce redeployment planning tied to automation milestones, ensuring commitments are tracked and communicated accurately.

* Facilitate regular governance forums, steering updates, and product reviews with JLLT and CFT leadership.

* Coordinate with the enterprise AI risk and compliance team to ensure all platform configurations, integrations, and data handling practices meet JLL's vendor risk standards.

Vendor & Contract Management

* Manage the relationship with Moveworks and 89 Solutions, including SOW adherence, milestone tracking, delivery quality, and scope change management.

* Serve as an informed, engaged counterpart to Moveworks/ServiceNow on contract compliance, SLA performance, and escalations.

* Partner with procurement and legal as needed to manage contract renewals, amendments, and commercial negotiations.

What You Bring

Required

* 5-8 years of product management experience, with at least 3 years working on enterprise SaaS, AI/automation, or digital workplace platforms.

* Demonstrated experience managing complex, cross-functional platform deployments - not just roadmap documentation, but hands-on delivery ownership.

* Strong command of enterprise system integrations; experience with ServiceNow, Workday, or similar HRSM/ITSM platforms is highly valued.

* Proven ability to manage external implementation partners and hold vendors accountable to quality and schedule commitments.

* Excellent stakeholder communication skills - comfortable presenting to VP- and C-suite-level audiences, and equally effective working at the operational level with engineers and system administrators.

* Experience translating business requirements from non-technical stakeholders into clear, actionable product specifications.

* Strong analytical instincts with the ability to define and track meaningful KPIs for AI/automation programs.

Preferred

* Familiarity with conversational AI, virtual assistant, or AI agent platforms (Moveworks, ServiceNow Virtual Agent, Microsoft Copilot, or equivalent).

* Experience with knowledge management programs and content governance at enterprise scale.

* Background in HR technology, IT service management, or shared services transformation.

* Exposure to enterprise change management and workforce enablement practices.

MBA or equivalent graduate education is a plus, not a requirement.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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