Primary Care Director

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Admin-Ambulatory
FTE: 1.0
Shift(s): Days
Location: In-Person

Purpose of this position: The Primary Care Director is the administrative leader responsible for achieving a cost competitive, value driven system of care for the areas assigned to the clinical departments/units/ or service areas (areas of responsibility).

Primary functional responsibilities include:

• Provide administrative and operational leadership for the areas of accountability

• Develop and execute the long range, strategic growth plan for areas of accountability considering population health and value based care

• Develop and implement care models/systems that coordinate care for seamless transitions across the continuum

• Collaboratively establish standards of care that drive programs, clinical, functional and financial outcomes and patient and staff satisfaction

RESPONSIBILITIES

The Primary Care Director is Accountable for:

• Preparing annual reports for their assigned areas of responsibility in collaboration with the Medical Director dyad partner
• Developing community relationships that align to the goals and objectives of their clinical area
• Designing and implementing new care delivery models that adhere to organizational standards
• Assuring non-physician staff care skills are appropriately aligned to job responsibilities
• Developing and implementing evidence based practice standards for the clinical care areas within the scope of their responsibility 6. Coaching medical and non-medical staff on quality at the departmental and unit based levels
• Defining, setting the standards and monitoring safety, patient satisfaction, quality and financial metrics in collaboration with Medical Director dyad partner
• Developing, maintaining and implementing clinical and non-clinical protocols, policies and procedures, in collaboration with the Medical Director dyad partner to support the delivery of high quality care and service
• Developing patient flow models through the care rings and service lines to optimize the patient experience
• Coordination of care across the care ring / service lines with accountability for the transitions of care processes and maintaining access across the continuum
• Orienting, onboarding and off boarding medical staff into their areas of responsibility in coordination with Human Resources policies and procedures and the applicable Medical Director dyad partner
• Accountable for clinical equipment / Supply chain management policies and compliance within their clinical areas of accountability
• Defining and monitoring clinical, safety and quality outcome metrics
• Addressing patient complaints 15. Enforcing all staff policies and bylaws

• Management of the total cost of care and long term patient outcomes 17. Co-management of the service line/care ring to achieve financial performance targets

• Non-Physician staff oversight including
  • Team development and employee engagement
  • Orientation and on-boarding of staff
  • Leadership development within the team d. Allocation of time and scheduling, PTO management e. Performance evaluations
  • Discipline management
  • Determining compensation in collaboration with HR
  • Selecting unit/department non-physician operational leaders
  • Ensuring diversity of provider workforce j. Ensuring staff competency for areas of responsibility

The Primary Care Director is Responsible for:

• Participating in strategic planning and visioning for the care rings and service line in conjunction with Medical Director dyad partner
• Developing strategy for value based care delivery across the continuum - moving from fee for service, to accountable care to risk based strategies
• Assess and plan for regulatory and reform (state and federal) changes that impact the service line (this is a different type of regulatory compliance than above)
• Developing marketing and business growth plans, including new program strategies in conjunction with Medical Director dyad partner
• Collaborating with payers and employers with finance team members

Primary Care Director Academic Duties:

• The Director is Accountable for Ensuring optimal patient safety and communication through monitoring of faculty supervision and teaching quality and adherence to agreed staffing models and organizational policies

QUALIFICATIONS

Minimum Qualifications:

• Master degree in applicable field of study
• Five (5) years of healthcare operations experience in applicable Care Ring/Service Line

-OR-

• Knowledge of business management techniques and principles, project management, finance, and statistics at a level normally acquired through a completion of a master's degree in applicable field in order to develop and direct objectives and goals and resolve complex management problems
• Ten (10) years of healthcare operations experience in applicable Care Ring/Service Line

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Ten (10) years of healthcare operations experience
• RN licensure

Knowledge/ Skills/ Abilities:

• Strategy minded; ability to focus on strategic rather than operational objectives
• Ability to effectively allocate resources (i.e. budget and personnel)
• Capable of assisting executives in defining organizational goals, critical issues, and strategic plans
• Experience modeling and upholding organizational norms and values, 3 particularly with regards to health and safety
• Exceptional problem solving and critical thinking when addressing organizational issues
• Skilled in fostering a positive workplace culture and building inclusive workplace teams
• Experienced in providing and receiving feedback via daily interactions and direct reports
• Skilled in creating an environment that is open to feedback

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.