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Digital Technician, Surgical This position is responsible for, but not limited to, managing cases for Vulcan Custom Dental and both laboratory and clinical customers. This position shall be responsible for processing daily orders to customer specifications, including but not limited to participation with products and process validations. Secondary activities will include customer support as relates to dental surgical guides, and various dental surgical treatment planning software. Also supports other digital dentistry manufacturing initiatives as established with supervisor. Essential Duties and Responsibilities:
- Scan cases for implant planning.
- Perform CAD design of surgical prostheses per customer specifications.
- Completes all work in accordance with Vulcan's Quality Manual.
- Ensures established turnaround times for product are achieved.
- Provides customer support as it relates to surgical guides and guided cases.
- Coordinates cases with customers as they are received through Customer Care, processed through various software, and distributed physically throughout Vulcan.
- Coordinates and communicates with vendors about implant planning requirements and as needed.
- Facilitate the purchasing and or design of additional guided restorative products as needed.
- Provides support and training to Vulcan customers, partner companies, and online.
- Participates in CAD production-related qualifications including Installation, Operation, and Process Validations.
- Works with outside suppliers as needed.
- Investigates and addresses customer complaints as needed.
- Other duties assigned
Qualifications:
- Proficiency in Microsoft Office Suite Required.
- Experience designing crowns, copings, bridges, models and abutments in 3Shape, Exocad, Dental Wings or equivalent software desired.
- Know and understand tooth morphology desired.
- Experience with IOS scans and importing files from various scanner software platforms desired.
- Experience with CBCT scans and exporting files from various CT scanner software platforms desired
- Must be comfortable in production environment where production quotas are mandated.
Education and/or Experience:
- High school Diploma Required
- Dental Lab/medical device experience preferred
- Dental Laboratory background within implant dentistry preferred.
- Knowledge of 3Shape, Exocad, and Dental Wings (DWOS) software usage preferred.
Benefits:
- 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
- Flexible Spending Account or HSA Account available
- Vision Benefits
- Company paid Dental Insurance for employee and dependents
- Wellness Plan
- 401k with 5% matching
- Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
- Company paid Short Term Disability
- Long Term Disability
- Company provided Life Insurance
- Paid Parental Leave
- Casual Dress Code
- Social events for employees and family
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Please note that any offer of employment made by BioHorizons is contingent upon the successful completion of a pre-employment background investigation to include a pre-employment drug screen.
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BioHorizons
dental insurance, life insurance, flexible benefit account, parental leave, paid holidays, short term disability, long term disability, 401(k)
May 19, 2026