New

Premium Billing Specialist - Bilingual/Spanish

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Salt Lake City
May 16, 2026
Premium Billing Specialist (Contract-to-Hire) Salt Lake City, UT (Onsite) Pay: $20/hr Schedule: Full-time (40 hrs/week) * Typical shifts: 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, or 9:00 AM - 5:30 PM * Occasional Saturdays (~2/month) * Start Date: June 22, 2026 * Contract Duration: 4 months (contract-to-hire with potential for extension or conversion) * Bilingual English/Spanish would be a plus! About the Company This organization is a well-established healthcare services provider known for delivering high-quality support to its members. They are recognized for a strong team culture, internal growth opportunities, and a commitment to promoting employees into long-term career paths across departments such as accounting, marketing, and operations. Position Overview We are hiring Premium Billing Specialists to support a high-volume customer service team. This role is ideal for someone with a strong phone presence, a positive and energetic personality, and a passion for helping customers. You will primarily handle inbound calls, assist with billing inquiries, process payments, and resolve account issues with accuracy and professionalism. This is a great opportunity for individuals looking to grow within a stable organization that values development and long-term career progression. Key Responsibilities * Provide excellent customer service while handling billing-related inquiries * Answer inbound calls and assist with payments, account questions, and billing education * Make outbound calls regarding delinquent accounts and follow-ups * Research and resolve customer issues in a timely and professional manner * Process payments and assist customers with online billing enrollment * Navigate multiple computer systems efficiently * Maintain confidentiality of sensitive customer information * Collaborate with internal teams to resolve account discrepancies * Ensure compliance with company policies and quality standards Daily Workflow * Primarily inbound call support (7-7.5 hours/day) * Average call volume: * 25-30 calls/day (standard periods) * 50-60 calls/day (peak/open enrollment season) * Scheduled breaks and lunch provided * Weekly team huddles and monthly meetings * Opportunity to grow into more advanced responsibilities over time Qualifications * 1+ year of customer service experience (call center, retail, banking, etc.) * Strong communication skills and professional phone presence * Ability to multitask across multiple systems and screens * Basic math and computer skills (including typing and navigating systems) * High attention to detail and problem-solving ability * Self-motivated with a strong work ethic * High School Diploma or GED required Preferred: * Bilingual in Spanish/English * Experience handling payments or working with financial transactions What We're Looking For * Positive, energetic personality ("big personality"/customer-focused mindset) * Strong adaptability and willingness to learn * Someone who wants to grow and take on more responsibility over time * Ability to stay engaged in a fast-paced, call-driven environment Why Apply? * Strong team culture and supportive environment * Opportunity for long-term growth and internal promotion * Contract-to-hire potential with consistent extensions if needed * Stable, full-time schedule with clear expectations Interview Process * Onsite interview (30-45 minutes) * Focus on customer service experience, communication skills, and personality fit Job Type & Location This is a Contract position based out of Salt Lake City, UT. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Salt Lake City,UT. Application DeadlineThis position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.