New

Application Administrator

TEKsystems
$40.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
May 15, 2026
We are seeking an experienced Application Administrator to support and enhance a highly visible, business-critical contact center environment. This role focuses on administering and supporting their IVR application and internally managed IVR systems, ensuring system stability, performance, and continuous improvement. The ideal candidate brings strong contact center technology experience, excels in incident management and troubleshooting, and can effectively communicate with both technical teams and business units. Candidates must be located in Hawaii and able to work onsite in downtown Honolulu. Responsibilities * Provide daily administration and operational support for the contact center platforms * Monitor system health and respond to incidents impacting call center availability and performance * Perform Tier 2 / Tier 3 troubleshooting related to: * IVR workflows and call routing * System integrations and internal infrastructure * Contact center platform issues and outages * Act as a key point of contact during high-visibility production incidents * Lead or support troubleshooting efforts and coordinate communication across technical teams and business units * Escalate platform-related issues to vendors and manage resolution through third-party support partners * Support internally managed IVR systems, including call flow troubleshooting and optimization * Translate technical issues into clear, business-friendly updates for stakeholders and leadership * Participate in projects and initiatives focused on IVR enhancements, workflow optimization, and AI- or automation-driven customer experience improvements Qualifications * Strong experience in application administration and application support * Hands-on experience supporting contact center platforms * Proven Tier 2 / Tier 3 troubleshooting experience in a production environment * Experience supporting or troubleshooting IVR systems and call routing workflows * Strong incident and escalation management skills * Excellent communication and customer service skills with the ability to engage business and technical stakeholders * Experience with requirements gathering and supporting business-driven solutions * Ability to work onsite in downtown Honolulu * Must be located in Hawaii Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and BenefitsThe pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Honolulu,HI. Application DeadlineThis position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.