Customer Service - Customer Solutions Specialist

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

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Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

PRIMARY DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The duties and responsibilities regularly performed for this position are:

-Support all aspects of customer support including generating sales quotations, producing customer status reports, and transparent communication.

-Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stake holders to ensure resolution.

-Handle customer related issues through resolution and establish positive rapport with customers through routine and transparent communication.

-Document and maintain data integrity of sales records, customer records, etc.

-Support and conform to all organization's compliance requirements, e.g., export controls, business ethics, etc.

-Work with production / procurement / planning / quality to meet project delivery requirements

-Own the customer relationship and satisfaction - constant drive to ensure all aspects of the customer relationship is managed to include being the "Voice of the Customer" internally.

-Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries

-Identify process and procedure improvements necessary to increase efficiencies and the customer experience.

-Demonstrate the ability to effectively participate in a team environment that promotes the company's goals and objectives with a positive attitude.

-Embrace/implement continuous improvement and lean principles in all activities

-Ensure compliance with Quality Control Manual (QCM)

-Work safely following all Company health, safety and environmental policies while performing job duties

-Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards

-Regular and reliable attendance

EDUCATION AND WORK EXPERIENCE:

The specific EDUCATION and/or EXPERIENCE requirements of this position are:

-Able to read/write in English

-Bachelor's / Associates Degree preferred and 3 year experience in customer service or equivalent experience

-Aerospace or manufacturing experience preferred

-The specific SKILLS and KNOWLEDGE required for this position are:

-High degree of professionalism with a focus on customer care

-Advanced computer skills to include Microsoft Office

-High attention to detail with excellent organizational skills

-Problem-solving abilitiesAbility to improve and develop new business processes

-Excellent communication skills, both written and oral

-Ability to work effectively individually or as part of a team

-Positive Attitude

This is an onsite position.

This position does not offer relocation.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/