Commercial Closing Team Lead

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Commercial Closing Team Lead supports a team of Commercial Closing and Documentation Specialists who complete commercial loan processing, LaserPro document preparation and attorney documentation reviews. The teams provide support for all commercial lending segments.

Salary Range

The salary range for this position is $51,700.00/Yr. - $93,500.00/Yr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

This role is responsible for overseeing the commercial closing and documentation processes to ensure service level expectations are being met and a quality product is delivered to our internal and external clients. This person must have a thorough understanding of the systems used by their team, and processes defined in Loan Guidelines. The systems and processes include but are not limited to:

LaserPro (Documentation System)
• Commercial Online Application (CML)
• Signature/CBS (Core Banking System)
• Nautilus (imaging system)
• DocuSign (eSign system)
• Loan Structuring/Processing guidelines
• Loan Document Preparation Guidelines
• Authority levels used for escalation and exception processing

Team Leadership

• Assists in creating and updating processes and procedures for the department.
• Monitors team's adherence to department guidelines and procedures.
• Oversees established workflows, load balancing and service level expectations to ensure a quality and timely product is delivered.
• • Loan Processing including specialty lending products and complex loan transactions
  • Preparation of Loan Documents
  • Review of loan documents prepared by outside legal counsel
• Plans workflow coverage when team members are on PTO and has ability to cover tasks themselves when needed.
• Works with team to provide options and solutions when issues arise.
• Works with Loan Fulfillment management team to provide options and solutions when ineffective processes/procedures are identified.
• Provides second-level reviews of critical items, as needed, to ensure accuracy prior to releasing closing documents.
• Serves as an escalation point for team issues and exception decisions.
• Acts as the direct supervisor for team of specialists (may include closing, documentation and senior positions).
• Technical systems testing and development of procedures for commercial loan origination system (currently CML), including interface with loan documentation application (currently LaserPro) and other various supporting software.
• Responsible for training new team members and refresher training to existing team members.
• Serves as a training resource for RMs, Credit Underwriters and other commercial support staff.
• Responsible for team coverage and PTO approval for direct reports.
• Performs quarterly one-on-one meetings with each team member and provides ongoing coaching to achieve goals of department and associates.
• Performs special projects and other duties as assigned.

Key Competencies for Position

Promotes Change - Drives change within team.

• Communicates what needs to change, why and impact of change.
• Demonstrates agility while engaging team members to gain insight and ensure acceptance while deploying others to implement new solutions.
• Proactively recognizes a need and takes accountability for implementing an improvement and/or change. Drives changes by encouraging team to think creatively and act differently to enhance client, community and shareholder value.

Compelling Communication - Supports transparent and open communication.

• Seeks to understand the strategy first and then offer context to your team providing relevant information in a transparent and concise way.
• Presents ideas using data that support the objective of messages in a logical order to aid in understanding while flexing to the individual or group's style and expectations.
• Checks for understanding and adjusts communication to provide clarity.
• Listens carefully to concerns and acknowledges the situation and the feelings expressed to build trust and overcome resistance.

Delights Clients - Consistently seeks and leverages knowledge creating a best-in-class experience for clients and team members.

• Supports an environment for passionately serving internal/external clients with excellence.
• Nurtures a growth mindset by staying current with developments and trends related to role and sharing information with team identifying potential client impact.
• Understands data, metrics and/or financial information and how they tie to business outcomes related to client, team and business area.
• Creates an environment of accountability where team nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value.

Leads Inclusively - Leverages diversity to build a powerhouse team.

• Leverages the power of inclusion to source, develop and retain diverse talent.
• Engages all team members to leverage insights from diverse backgrounds, cultures, perspectives, styles, etc.
• Actively participates in DEI experiences and influences team to promote, embrace and progress diversity and inclusion.
• Acknowledges and challenges bias (conscious and unconscious) of self and team.

Qualifications and Education Requirements

• Associate or bachelor's degree preferred but not required.
• Knowledge of loan documents and experience with loan processing
• Knowledge of ONB loan policy and Commercial Guidelines preferred but not required.
• Highly organized with a strong attention to detail.
• Strong analytical and problem resolution skills.
• Excellent verbal and written communication skills.
• Must have experience working in a fast-paced office environment with service level expectations.
• Must be able to meet deadlines
• Prior supervisor experience preferred

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!