Patient Access Services Supervisor

Admissions and Registration

Lead daily patient access operations that support accurate
registration, efficient patient flow, and a positive patient experience. As the
Patient Access Services Supervisor, you will oversee admitting, registration,
insurance verification, authorizations, financial counseling, and account
resolution activities across inpatient, outpatient, and emergency settings.
This role supervises staff performance, supports compliance with regulatory and
departmental standards, and partners with clinical and operational teams to
resolve access issues and improve workflows.

In this role, you will:

* Supervise daily patient access functions across inpatient,
outpatient, and emergency settings, ensuring accurate registration, insurance
verification, authorizations, financial counseling, and required documentation.

* Assign and monitor staff schedules to maintain coverage across registration
points, including Admissions, the Emergency Department, and specialty areas.

* Coach staff on admissions workflows, point-of-service collections, bed
reservations, consent forms, Medicare notices, Patient Rights, Advance
Directives, and financial screening processes.

* Monitor staff productivity, quality, registration accuracy, and service
standards through direct observation, real-time coaching, and performance
feedback.

* Support point-of-service collection goals by tracking potential versus actual
collections and implementing strategies to improve performance.

* Work patient and account work queues, assign follow-up items, and ensure
timely resolution of registration errors, incomplete documentation, and account
issues.

* Participate in revenue cycle denial reviews, identify root causes, and
implement workflow improvements to reduce preventable denials.

* Manage staffing, payroll, non-productive time, supplies, equipment, and
operational readiness to support daily department needs.

* Lead staff development, new hire orientation, competency training,
performance evaluations, corrective actions, and team communication.

* Collaborate with clinical teams, physician offices, referring facilities,
Patient Business Services, Managed Care, IT, Medical Records, and other
partners to resolve patient access barriers and improve operations.

Salary Range:

$31.51 to $62.64 hourly

Required

* Bachelor's degree in a related field and/or equivalent
experience or training.

* 3 or more years of experience in patient access, registration, or healthcare
operations.

* Solid and effective ability to read, write, and speak English.

* Demonstrated supervisory skills in daily operations, staff performance,
scheduling, coaching, and staff development.

* Solid knowledge of admissions, registration, insurance verification,
financial counseling, payer requirements, third-party billing practices, and
medical terminology.

* Working knowledge of Medicare, Medi-Cal, commercial insurance guidelines,
regulatory requirements, departmental policies, safety standards, and labor
agreements.

* Proficiency with electronic health records and registration systems.

* Strong communication skills with the ability to work effectively with
patients, staff, leadership, and multidisciplinary teams.

* Ability to analyze workflows, resolve operational issues, manage resources,
prioritize competing demands, and exercise sound judgment under pressure.