Scheduling Coordinator-Per Diem-Radiation Oncology - 139533

About the McGrath Outpatient Pavilion: Located in Hillcrest, the McGrath Outpatient Pavilion is a state-of-the-art, 250,000-square-foot medical facility designed to meet the growing healthcare needs of our region. Spanning six floors, this advanced facility is home to key clinical programs and offers specialized diagnostic, treatment, and surgical services. With a strong emphasis on cancer care, we are committed to delivering world-class medical services in a patient-centered environment.

Under the supervision of the Department Supervisor, the Scheduling Coordinator supports daily patient services by managing a high volume of clinic calls and triaging them according to UC San Diego Health telephone and UCSD Experience standards. This role is responsible for accurate appointment scheduling and confirmation, determining authorization needs at the time of scheduling, and communicating changes promptly to clinical teams. The coordinator also prepares and distributes clinic schedules, monitors schedule order work queues, and ensures timely transcription of follow-up orders across Epic, PCIS/Varian, and Aria.

The Scheduling Coordinator provides exceptional customer service by greeting and directing patients, completing registration both in person and by phone, and gathering demographic and insurance information. They verify eligibility through automated systems, collect co-payments and pre-payments, process daily deposits, and assist with routine billing inquiries. Additional responsibilities include checking patients in and out, coordinating transportation when needed, maintaining accurate financial documentation, and keeping patients informed of delays in care.

This position serves as a key liaison among physicians, nurses, and Radiation Oncology staff and requires proficiency in navigating multiple systems simultaneously. The coordinator maintains a clean and professional front desk environment, manages incoming and outgoing records for outside referring providers, and supports monthly billing accuracy by reviewing appointment reports and eligibility for patients undergoing treatment. Additional duties may be assigned to ensure smooth and efficient clinic operations.

• Three (3) or more years of relevant experience in a large complex healthcare setting.

• Excellent written and verbal communication skills.

• Advanced customer service skills in person and over the phone.

• Working knowledge of medical terminology.

• Proficient in typing and creating well-organized emails.

• Prior scheduling experience.

• Ability to build strong relationships with physicians, clinical and non-clinical team members, colleagues, and leadership.

• Strong attention to detail, organization, time management skills and abilities.

• Experience working in Radiation Oncology, Oncology, or any cancer-related clinic setting.
• Minimum one year's experience in patient registration.
• Experience working with the medical center's various computer programs, including PCIS, EPIC, IDX, RIS.
• Fluent in English and Spanish.

• Must be able to work various hours, including overtime, weekends, holidays, and locations based on business needs.
• Position expected to float to multiple locations based on department staffing needs.
• Employment is subject to a criminal background check and a pre-employment physical.