IT Compliance Analyst (IT Digital Systems & Compliance Analyst)

Position Title: IT Compliance Analyst (IT Digital Systems & Compliance Analyst)

Work Location: Sylmar, CA (Onsite)

Assignment Duration: 6 months (possibility of extension)

Work Schedule: Mon - Friday Daytime hours

Position Summary:

* The IT Digital Analyst supports the company's digital platforms by ensuring website performance, usability, and operational stability.

* This role serves as a bridge between technical teams and business stakeholders-translating complex web technologies into clear, actionable information.

* The analyst is responsible for website monitoring, troubleshooting, content support, process documentation, reporting, and liaising with developers, designers, and IT partners.

* The ideal candidate is detail oriented, technically curious, and comfortable working across both IT and business environments to maintain a seamless and high quality digital experience.

Key Responsibilities:

* Assist with website analytics, reporting, and tracking to support business insights.

* Document processes, updates, and troubleshooting steps to maintain clear operational records.

* Provide training or guidance to internal users on tools, workflows, and best practices.

* Monitor website performance, uptime, and functionality, addressing issues proactively.

* Troubleshoot and resolve website errors reported by internal and external users.

* Support content updates, page builds, and routine site maintenance in collaboration with IT and Business Units.

* Coordinate with developers, designers, and IT teams to implement enhancements, patches, and new features.

* Perform regular audits to ensure compliance with accessibility standards, brand guidelines, and security requirements.

* Communicate complex web technologies, system behavior, and data insights in clear, understandable terms for non technical stakeholders and leadership.

* Perform additional duties and special projects as required to meet evolving business needs (e.g., eIFU record creation and review).

Qualification & Experience:

* Experience with Adobe Experience Manager (AEM) and backend web applications (e.g., S3, ESL, TIBCO).

* Understanding of basic web technologies (HTML, CSS, JavaScript concepts, content management workflows).

* Ability to diagnose and resolve technical issues efficiently and accurately.

* Strong communication and customer service mindset, with the ability to translate technical concepts into non technical language.

* Detail oriented with strong organizational and multitasking abilities.

* Exposure to ticketing systems (e.g., Jira, ServiceNow).

* Background in IT support, web administration, digital operations, or a related field.

* Bachelors in Information Technology (IT)

Additional Information:

* Selected Candidate will start ASAP after screenings have cleared.

* Initial meeting via Teams, then either will have candidate come onsite or a 2nd Teams meeting.