Senior IT Asset Management Administrator

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance has an opening for a Senior IT Asset Management Administrator based in either our Columbus, Ohio or Charleston, West Virginia office. This position follows a hybrid work schedule, and candidates should reside within a reasonable commuting distance of one of these office locations to accommodate required in-office time.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The Senior IT Asset Management Administrator serves as a subject-matter expert and operational leader for Encova's IT Asset Management (ITAM) program. This role provides advanced administration, governance, and optimization of Encova's ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The Senior Administrator ensures asset data accuracy, drives lifecycle efficiency, strengthens compliance, and leads cross-functional coordination with Procurement, Finance, Security, End User Computing, and application asset owners.

This position is responsible for maturing Encova's ITAM processes, improving automation, enhancing reporting, and guiding stakeholders through best practices. The ideal candidate brings strong technical depth in ServiceNow ITAM, proven experience improving asset lifecycle operations, and the ability to influence process adoption across teams.

Key Responsibilities

ServiceNow ITAM Leadership & Administration

• * Serve as the primary technical and operational owner of Encova's ServiceNow HAM and SAM modules.
• * Lead configuration improvements, workflow enhancements, and lifecycle automation within ServiceNow ITAM.
• * Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls.
• * Partner with ServiceNow platform owners to design scalable, maintainable ITAM solutions.
• * Lead integrations between ServiceNow and procurement, inventory, CMDB, and endpoint management systems.
• * Provide guidance and mentorship to junior ITAM staff and cross-functional contributors.

Hardware Asset Management (HAM)

• * Oversee and optimize the full hardware lifecycle: request, procurement, receipt, deployment, maintenance, recovery, and disposal.
• * Track laptops, desktops, peripherals, mobile devices, server compute equipment, network equipment, and other IT assets.
• * Coordinate with asset owners, procurement teams, and managed partners to ensure accurate lifecycle documentation, accountability, and compliance.
• * Establish and enforce asset tagging standards, stockroom processes, and chain-of-custody controls.
• * Lead vendor and partner coordination for asset fulfillment, logistics, and disposal.
• * Identify opportunities to reduce hardware loss, improve forecasting, and optimize refresh cycles.

Software Asset Management (SAM)

• * Lead software entitlement management, license allocation, and compliance oversight within ServiceNow SAM.
• * Conduct advanced software reconciliation, optimization analysis, and cost-reduction initiatives.
• * Oversee software request workflows, automated fulfillment, and approval governance.
• * Monitor unauthorized or unlicensed software usage and coordinate remediation with stakeholders.
• * Partner with application asset owners and the Procurement team to ensure compliant, cost-effective software acquisition and lifecycle management.
• * Support vendor audits, true-ups, and contract renewals with accurate, audit-ready data.

Governance, Reporting & Continuous Improvement

• * Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact.
• * Lead internal controls, audit support, and regulatory compliance activities related to IT assets.
• * Document and refine ITAM processes, SOPs, and governance frameworks to ensure consistent execution.
• * Collaborate with Finance on asset valuation, depreciation, budgeting, and cost-allocation strategies.
• * Drive cross-functional initiatives to improve asset lifecycle efficiency, reduce risk, and enhance user experience.
• * Recommend and implement ITAM best practices, industry standards, and process improvements.

Qualifications

Required:

• * 4-7 years of experience in IT Asset Management, ServiceNow administration, or related IT operations roles.
• * Advanced hands-on experience with ServiceNow HAM and SAM modules.
• * Strong understanding of IT hardware and software lifecycle processes, governance, and compliance.
• * Demonstrated ability to lead cross-functional initiatives and influence process adoption.
• * Excellent analytical, documentation, and communication skills.
• * Proven ability to maintain high data accuracy and enforce data governance standards.

Preferred:

• * ServiceNow ITAM certifications (HAM Pro, SAM Pro, ITAM Fundamentals).
• * Experience designing or improving ITAM workflows, automation, and integrations.
• * Familiarity with SCCM/Intune, JAMF, or other endpoint management tools.
• * Strong understanding of software licensing models (Microsoft, Adobe, etc.).
• * Experience supporting vendor audits, compliance reviews, or IT governance programs.
• * Background in procurement, financial analysis, or vendor management related to IT assets.
• Associates degree in technology related field or equivalent experience.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.