Director Enterprise Accounts, Operations and Support

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Director Enterprise Accounts, Support. The Director of Enterprise Accounts, Support will lead operational support for 225 plus Enterprise Accounts. This role will drive execution across operations, strategy, and client delivery and is an internal and external point of contact for industry and operational expertise and knowledge, regarding Enterprise Accounts.

The Director of Enterprise Accounts Support will be expected to travel overnight as needed for operational and business strategy initiatives. This position can be remote or located in a local Allied Universal office.

RESPONSIBILITIES:

Responsible for managing performance and contract compliance data; analyzing and compiling meaningful reports to advise and support operational leadership decisions
• Partner with the appropriate corporate functions to educate and gather accurate information to ensure alignment with Allied Universal's vision and initiatives (Legal, Risk Management, Safety, Billing, Pricing, Procurement, Human Resources, Benefits, Information Technology)
• Take the lead in working with Portfolio teams, Branch operations, and corporate support departments on operational and business development related projects
• Consult, educate, and provide recommendations to the Enterprise Accounts team by utilizing operational expertise and experience
• Attend project meetings with existing and prospective Enterprise Accounts clients as part of the on-going relationship building process
• Administrative reporting and support of Enterprise Account Leadership and Portfolios to include:
  • Collection and presentation of Business Intelligence data (QBR, RFP, Special Projects, Wages, CAP)
  • Onboarding / Offboarding facilitation of Enterprise Account employees; liaise with Help Desk ticket support and facilitation to ensure proper access
  • Maintain Enterprise Account Directories
• Act as the Subject Matter Expert (SME) for Enterprise Account operational processes to troubleshoot and resolve common issues
• Operational Champion and Support: identify gaps or opportunities for Operational process improvement; develop and implement process improvement measures; develop guidance materials and provide coaching to field personnel on contract compliance
• Lead high visibility initiatives that impact revenue, retention, and compliance
• Influence stakeholders and drive results through demonstrated leadership and expertise
• Continuously work toward achieving department goals of:
  • Improved client satisfaction and retention across enterprise accounts
  • Strong audit performance and contract compliance
  • Measurable margin and operational performance improvement
  • Consistent execution across onboarding, reporting, and field operations
  • Faster rollout of new programs, tools, and technology

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Current state driver's license, if driving a company- or customer-owned vehicle
• Minimum of five (5) years of leadership experience
• Minimum of three (3) years of operations experience in a customer service role within Allied Universal, specifically focused on implementing business objectives
• Minimum of two (2) years of experience and demonstrated proficiency utilizing Allied Universal applications and technology (WinTeam, Heliaus, Mercury, DOMO, Courier, Verian, Ad-X)
• Strong level of understanding of Allied Universal's operations, client diversity, etc.
• Solid understanding of all key corporate functions, their roles in the organization, and the ability to build and maintain productive partnerships with key contacts in corporate functions
• Solid understanding of operational/department functions at the district/region and corporate levels
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications (Excel, PowerPoint) and able to effectively utilize all available office management technology
• Able to demonstrate sound independent judgment and discretion
• Ability to successfully interact at all levels of the organization, including with clients utilizing effective oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in business, marketing, protective service, or related field of study
• Project management experience
• Proven experience supporting large scale or enterprise level accounts
• Demonstrated experience partnering with corporate functions such as Human Resources, IT, Legal, and Finance
• Functional knowledge of the use of sales management methodologies
• Experience building dashboards, workflows, or automation in DOMO or Smartsheet
• Experience with AI Tools (ChatGPT, Co-Pilot, Claude, etc.)

BENEFITS:

• Pay rate: $70,000 to $94,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Bonus

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.