New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
May 09, 2026
About the Role We are looking for a detail-oriented Customer Service Representative to join a fast-paced support team. This role is heavily focused on email communication and case management, with less emphasis on inbound calls. You will support account management teams by handling customer inquiries, resolving issues, and ensuring a high level of service for drivers and fleet-related needs. This position is ideal for someone who enjoys problem-solving, multitasking, and working across multiple systems. Key Responsibilities * Manage a high volume of customer emails and cases using a CRM system (Salesforce) * Research and resolve customer issues, often requiring critical thinking and attention to detail * Assist with vehicle-related inquiries, including orders, impounds, and service needs * Communicate regularly with internal teams via Microsoft Teams and other systems * Make outbound calls when needed to follow up or gather additional information * Enter and update customer data accurately while multitasking * Utilize internal systems to: * Process billing changes * Generate reports * Update driver information * Distribute insurance cards * Support vehicle selection processes * Collaborate across departments to ensure timely and accurate resolutions Required Qualifications * 2+ years of office-based customer service experience * Strong written communication skills (this role is heavily email-focused) * Ability to write clearly with proper grammar and professionalism * Comfortable working across multiple systems and screens simultaneously * Proficiency in Microsoft Office (Outlook, Word, basic Excel) * Basic Excel skills (data entry, copying, formatting; willingness to learn more) * Strong typing skills (minimum 35-40 WPM) * High School Diploma or equivalent * Ability to multitask and stay organized in a fast-paced environment Preferred Qualifications * Experience using Salesforce or other CRM systems * Strong problem-solving skills and ability to think outside the box * Proven attention to detail and accuracy Work Environment & Perks * 100% onsite role in a modern office environment * Business casual workplace * Opportunities for overtime * Potential for long-term employment or contract extension * Access to amenities such as fitness facilities and collaborative spaces What We're Looking For * Strong problem-solvers who enjoy researching and resolving issues * Excellent communicators with a customer-first mindset * Detail-oriented individuals who can manage multiple tasks efficiently * Team players who collaborate well across departments Job Type & Location This is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.