M365 Digital Workplace Solutions Engineer

M365 Digital Workplace Solutions Engineer, IT

Location:
District of Columbia
United States

REPORTS TO: Director, Enterprise Applications & Data

Project HOPE is an international NGO of more than 1000 engaged employees and hundreds of volunteers who
work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our
60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of
medicines to local health care organizations around the world. We have helped build hundreds of health programs
from the ground up and respond to humanitarian crises worldwide.

Code of Conduct
It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent
matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and
actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption,
Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability,
and transparency.

POSITION SUMMARY:
The M365 Digital Workplace Solutions Engineer is responsible for designing, building, governing, and optimizing
Project HOPE's digital workplace ecosystem-including SharePoint, Teams, OneDrive, Power Platform, Viva,
and Microsoft 365 Copilot-to support a secure, intuitive, and collaborative experience for a global workforce.
This is a handson engineering role that combines solution delivery with platform governance, security, analytics,
and lifecycle management. The role also plays a critical part in enabling staff, programs, and operational teams
to build digital capability, responsibly adopt automation and AI, and leverage datadriven insights in support of
Project HOPE's mission.

PRINCIPAL RESPONSIBILITIES:
1. Digital Workplace Platform Ownership
* Own the design, configuration, and ongoing evolution of Project HOPE's digital workplace platforms to
ensure a consistent, secure, and user centered experience.
* Establish and enforce standards, patterns, and governance for core digital workplace services,
including:
o SharePoint intranet and collaboration sites
o Microsoft Teams collaboration framework
o OneDrive usage and information management
o Power Apps and Power Automate Environments
o Microsoft Viva suite (Connections, Insights, Engage, Learning)
o Microsoft 365 Copilot deployment and usage
* Serve as the technical authority for digital workplace platform decisions, balancing usability, security,
and scalability across a global organization.

2. Global Intranet & Knowledge Management
* Lead the technical design and evolution of Project HOPE's global intranet and knowledge management
ecosystem.
* Define and implement information architecture standards, including taxonomy, metadata models, page
templates, and hub structures.
* Establish content lifecycle management practices that ensure information is accurate, discoverable,
secure, and appropriately governed over time.
* Partner with communications, programs, and business teams to ensure the intranet supports
operational needs, collaboration, and institutional knowledge sharing.

3. Automation & AI Enablement
* Design, implement, and govern Project HOPE's automation and low code ecosystem using Microsoft
Power Platform and Copilot capabilities.
* Define and enforce platform guardrails, including:
o Data Loss Prevention (DLP) policies
o Environment strategy (development, testing, production)
o Solution lifecycle management (ALM) practices
* Partner with departments to identify, design, and deliver secure, scalable automation that replaces
manual or fragmented workflows.
* Enable responsible and effective use of AI enhanced capabilities, ensuring solutions align with
governance, security, and ethical standards.

4. Security, Compliance & Resilience
* Embed security, privacy, and compliance controls into the design and operation of digital workplace
and automation solutions.
* Implement and manage identity, access, and information protection controls, including:
o Sensitivity labels and data classification
o Conditional access and identity governance workflows
o External sharing policies
o Microsoft 365 activity monitoring and audit capabilities
* Partner with security, legal, and compliance stakeholders to ensure digital workplace platforms support
organizational policies, donor requirements, and regulatory obligations.
* Design for resilience by identifying risks, monitoring platform health, and proactively addressing
vulnerabilities or misuse.

5. Analytics, Adoption & Performance Insight
* Design and deliver analytics and performance insights using Microsoft 365 and Power Platform
capabilities to support digital workplace optimization, operational excellence, and program
performance.
* Leverage Power Platform, Microsoft Graph, and connected data sources to analyze and visualize
insights across Microsoft 365, enterprise systems, and program data.
* Monitor adoption, usage, automation impact, and capacity trends across digital workplace tools and
other supported systems to identify risks, inefficiencies, and improvement opportunities.
* Develop dashboards, reports, and insight products that support:
o Digital adoption and platform health
o Operational efficiency and workflow performance
o Program delivery, performance indicators, and impact outcomes (where applicable)
* Partner with IT, program teams, and business stakeholders to translate data into actionable insights
that inform governance decisions, system improvements, and investment priorities.

6. Digital Skills, Capacity Building & Customer Enablement
* Design and deliver digital skills, capacitybuilding, and enablement programs to support effective,
secure, and responsible use of Microsoft 365, Power Platform, and Copilot.
* Partner with departments, regions, and country offices to build rolebased digital skills aligned to real
workflows, program needs, and operational contexts.
* Develop learning pathways, job aids, and selfservice guidance that enable staff to confidently use
digital tools within established governance guardrails.
* Serve as a trusted advisor to internal customers, translating platform capabilities into accessible,
missionfocused practices.
* Promote responsible AI usage, data protection, and security awareness as part of all enablement
activities.

MINIMUM QUALIFICATIONS:
* Bachelor's degree in Information Systems, Digital Workplace Technologies, Computer Science, or related
field.
* 3-5 years of experience administering Microsoft 365 tools (SharePoint, Teams, OneDrive, Power Platform).
* Strong understanding of M365 governance (permissions, site structures, metadata, retention, sharing
policies).
* Experience building workflows, automation, or forms using Power Automate or Power Apps.
* Experience supporting end-user adoption, training, and digital literacy.
* Working knowledge of cloud security and identity principles (MFA, conditional access, RBAC).

PREFERRED QUALIFICATIONS:
* Microsoft 365 certifications (MS-900, MS-700, PL-900, PL-100, or PL-200).
* Experience leading large-scale SharePoint migrations or intranet redesigns.
* Experience implementing Microsoft 365 Copilot or AI-enhanced workplace tools.
* Familiarity with governance and management tools such as ShareGate, Purview, or M365 Admin Center.
* Experience with scripting and automation (PowerShell).
* Experience developing Power Platform governance strategies, including environments, connectors, and
ALM.
* Experience working in global or distributed organizations with varied levels of digital literacy.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
* While performing the duties of this job, the employee must be mobile in an office environment and able to
use standard office equipment.
* Must be able to communicate in verbal and written form, and must be able to travel internationally.
* Project HOPE employees may be required to travel or work in countries where working conditions are
classified as "hardship."

Work environment:
* Typical office environment with exposure to a minimal noise level.
* Emergency deployments may be in resource-deprived environments with austere living conditions.
* Travel for extended periods may be by air and/or other modes of transportation.
* While international travel is not a regular part of every job, programmatic needs may require it
intermittently.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience
& qualifications for this position will be considered. No phone calls please.
However, since we are active around the world in the field of public health, we may wish to retain your CV in
our database for other/future opportunities, unless you direct us otherwise.

Salary range starts at $1110,000 - $140,000 per year.
Compensation for the role is dependent on several factors, including
a candidate's qualifications, skills, and experience.

Project HOPE offers comprehensive benefits as part of
the total compensation package, including health, dental, vision, and life
insurance, 403(b), paid leave, and much more.

For more information about our benefits, please visit our benefits page.

Notice to applicants: Project HOPE does not conduct direct solicitation/recruitment via email. Project
HOPE never asks job applicants for payment or financial information at any stage of the recruitment
process. Project HOPE will never send you a third-party check and ask you to cash it. If you have been
recruited via email, please contact Compliance@projecthope.org

Thank you very much for your interest in Project HOPE.