Sr. Talent Development Manager-Health Navigation

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team! Learn more at careers.alight.com.

About the Role

The Senior Talent Development Manager oversees a team of four, driving strategy and execution for scalable learning programs supporting Health Navigation colleagues. They manage onboarding, continuing education, and training design, delivery, and improvement for clinical and non-clinical content. Collaborating with cross-functional leaders, they integrate training into operational initiatives while managing priorities, resources, and performance to achieve impactful learning outcomes.

Responsibilities

• Owning end-to-end design, delivery, and continuous improvement of clinical and non-clinical training programs, including onboarding, continuing education, and leadership development
• Translating instructor-led content into scalable digital learning and managing an organized, quality-controlled content pipeline
• Enabling operational initiatives (e.g., system rollouts, tool enhancements, process changes) through timely training, communications, and colleague readiness
• Leading, coaching, and developing a team of training managers to deliver consistent, high-quality learning experiences
• Setting priorities and managing day-to-day team performance, driving alignment, accountability, and on-time execution
• Overseeing new hire training operations, including forecasting, capacity planning, and contingency planning
• Ensuring training schedules, logistics, and delivery models run smoothly and adapt to shifting demand
• Maintaining accurate, accessible training content through audits, version control, and continuous improvement; oversee content libraries and knowledge tools
• Using data, trends, and stakeholder input to identify training gaps, set priorities, and measure effectiveness
• Representing talent Development in cross-functional and leadership forums, leading projects and ensuring enablement needs are built into enterprise initiatives

Requirements

• Possess Bachelor required (Education, Organizational Development, Instructional Design, Communications, or related field
• 3+ years of experience in a clinical operations or service delivery environment (e.g., healthcare navigation, contact center, or similar frontline operations)
• 3+ years of experience in Learning & Development, training, instructional design, or enablement
• Able to design and deliver training programs using a structured approach (e.g., ADDIE), including planning, milestones, and stakeholder management
• Able to to build and sustain scalable onboarding and continuing education training systems
• Possess Skills at converting instructor-led material into repeatable digital learning and managing a quality-controlled content development process
• Possess Hands-on experience with eLearning/content tools such as Adobe Captivate, Easygenerator, Synthesia, and Articulate (or similar)
• Possess analytical and problem-solving skills; able to assess training needs, measure effectiveness, and drive continuous improvement
• Clear, reliable communicator who can simplify ambiguity, align stakeholders, and influence across functions
• Possess experience leading or mentoring others (directly or indirectly) and delivering results through a team.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.