Manager, Digital Services & 3Ps

Job Title: Manager, Digital Services & 3Ps

Division: Corporate Digital and Marketing Office (CDMO)

Location: Hudson Yards, NYC

Reports To: Director, Services & Omnichannel Acceleration

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal, our Digital team is an opportunity to be at the center of L'Oreal's digital transformation. We are determined to be pioneers in the new beauty tech world, and by incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! Come join our dynamic team!

What You Will Do:

Support the L'Oreal USA Direct-to-ConsumerGrowthAcceleratorsteam as thechampion foroperationalexcellence across our LUSAbrandwebsites andservices. The Manager role willidentifyopportunities to streamlinedigital servicesbest practices and build a feedback loop to socialize and measure adoption. Working closely with DivisionalD2Cand Cross-FunctionalServicesteams, the Manager will provide regular centralized communication to the business community on the status of complex strategic projects. In addition, s/he will build strongrelationships with L'Oreal USA'sstrategic D2C 3rdparty(3P)vendors to drive business results from platform adoption, partner with Sourcing on large-scalecontractrenewals and negotiations,andonboard new vendors to the ecosystem.Finally, the Manager willpartner withtheGlobalDigital Servicesteam to deploy new and upgraded services acrossL'Oreal USA's brand websitesand omnichannel digital platforms.

Key Job Accountabilities:

• Digital Services Stewardship:Maintaina framework foromnichannelserviceinnovationat L'Oreal.

• Standardize the Digital Services roadmap(3P integrations + proprietary Beauty Tech)across our suite of US brands
• Define& scale best practices for launching andmaintainingour Services, including Virtual Try-On,1:1 Teleconsultation,AI Beauty Assistant,Skin Diagnostic,Shade Matching,etc.

• Partner closely with theGlobal Digital Services teamto deploybeauty tech innovationin the US, including new pilotsandupgradesto existing services

• Define the process to measureandoptimizeDigital Servicesat scale

• DevelopCROscore cardstooptimizeKPIsby service-CVR,AOV, UPT,sitenavigation &search,promotionaloffers,product assortment,sampling,tentpole moments,etc.

• Conduct regular audits of ourbrandwebsites totrackLUSAbest practiceadoption

• 3PRelationshipManagement &Evolution:Driveoperational excellenceasthemain point of contact for centralized3rd-party integrations and marketing technology.

• Partner withDivisionandBrand leads tooptimizeimplementation of contracted features
• Coordinateaction plans to maximize3Pperformance across divisions and monitor achievement

• Lead score-carding tomeasure vendor performance using data-first mentality
• Analyzeperformance to recommend adoptionofexisting functionality & newfeatures

• MaximizeKPIsof each vendortoenhanceLUSAanalytics anddeepen consumer behaviorinsights
• Conduct competitiveanalyses tounderstandservices evolution across beauty categories

• Service-RelatedProject Management:Lead coordinated efforttoaccelerate innovation andreducefrictionacross divisions.

• Leadday-to-daysupport for vendor partnerships (BazaarVoice,Ordergroove,Afterpay,Narvar), including bi-weekly touchbases, brand coordination, etc.
• Act as subject matter expert for Brand/Division teams on navigating the LUSA vendor ecosystem
• Coordinatebroadvendorsessionsfor LUSA D2CcommunityincludingQBRs,roadmap share-outs,and optimization/bestpracticestrainings
• Serve asCDMO project lead for consolidating business workstreams and deliverables -Legal/Data Privacy/AI Council Compliance,Supply Chain (OMS), Le Care, Treasury, Sustainability
• Leadascentral pointof contact forSourcing team onProcurement /ContractRenewals /RFPs for new consumer-facing 3rdparty tools
• Identifyspecialprojects, pilots,andA/Btests to maximize D2CServices& 3Pperformance
• Manage usage rates of 3P consulting and creative hours asrelevant

What We Are Looking For:

Required Qualifications:

• College Degree

• 4-5+years of relevant ecommerce experienceat a Brand or Retailer- ideally in an eCommerce experience,site operations, orproject management role- working with cross-functional team membersand external partners
• Strongproject management skills with a focus on executional excellenceanddelivery at scale
• Ability to prioritize and manage multiple responsibilities with attention to detail
• Working knowledge of eCommerce& Supply ChainKPIs and how to influenceconversionoptimization
• Experience working with 3rd party vendors for an eCommerce website
• Familiarity with beauty technology like virtual try-on, skin diagnosis, or shade matching tools
• Experience with eCommerce reporting tools such as Google Analyticsand Power BI
• Experience withMicrosoft PowerPoint and Excel
• Experience in eCommerce platforms such as SFCC,Demandware,Shopify
• Ability to build effective partnerships and interact successfully with diverse individuals at all levels
• Experience working withBusiness, IT,and Supply Chain stakeholders
• Excellent communication skills, both written and verbal
• Demonstrates soundjudgement in decision-making
• Self-motivated, results-and solution-oriented,curious,strategic thinker

As an integral part of our culture at L'Oreal, wellness is at our core. We not only offer a generous Benefits Package(Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

• Salary Range:$98,400- $140,200(The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement?At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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