Front Office Manager
 Hilton Hotel Bloomington | |
life insurance, vision insurance, paid time off, 401(k)
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| 3900 American Boulevard West (Show on map) | |
 May 07, 2026 | |
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Description Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Front Office Manager at the Hilton Bloomington, you will supervise front desk operations to ensure a high degree of quality and service for guests, assist with supervision of Hotel operations when necessary, and contribute to exceeding Hilton's guest service scores and ensure that the department impacts overall profitability. The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable! What will you be doing? * Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. * Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained. * Check room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. * Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct, and/or attend meetings to obtain and disseminate pertinent information. * Implement and monitor all corporate marketing programs to include Hilton Honors, etc. * Receive and resolves all departmental guest complaints in timely manner and within the guidelines of the company. * Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors. * Assist in check in/ check out of guests or any related guest service activity. What do you bring to the role? * Minimum of two to five years' experience as Assistant and/or Front Office Manager; 4 year degree preferred. * Considerable knowledge of computer systems for registration, reservations, and backup systems. * Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. * Ability to read, write, speak, and understand the English language to communicate with guests and employees. * Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation. * Ability to analyze complex statistical data and make judgments accordingly. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. * CPR Certification and/or First Aid Training preferred. * Additional language ability preferred. What's in it for you?
Salary Estimate: $65,000-$70,000/Year About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Hilton Minneapolis/Bloomington Hotel is an equal opportunity employer. | |