EAP Program Manager / Senior Account Manager - Full-time (must be Licensed in Virginia OR Washington, DC) (Remote U.S.)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an EAP Program Manager / Senior Account Manager (must be Licensed in Virginia or Washington, D.C.) (Remote U.S.) to join our growing team.

Job Summary:

• The EAP Program Manager / Senior Account Manager based in Virginia or Washington, D.C. is responsible for full lifecycle program and contract management. The role serves as the primary point of contact for client stakeholders, ensuring all services and deliverables are executed in accordance with the Statement of Work (SOW), Service Level Agreements (SLAs), applicable Federal Acquisition Regulation (FAR) requirements, and client policies. This role ensures consistent, timely, and high-quality service delivery while supporting regulatory compliance, continuous program improvement and stakeholder engagement and satisfaction.

Responsibilities:

• Provide direct oversight and management of all contractual activities.
• Act as the primary liaison between stakeholders, including the National EAP Program Manager, and contractor staff.
• Provide comprehensive program management support, ensuring all tasks are executed efficiently, accurately, on time, and in full compliance with contract requirements.
• Oversee contract performance, monitor SLAs and performance metrics, and implement corrective actions as needed.
• Develop, maintain, and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Coordinate and lead internal crossfunctional teams (operations, clinical, finance, and pharmacy management) to ensure seamless service integration and delivery.
• Participate as an active member of clientled teams when directed by the client and National EAP Program Manager.
• Participate in and support KickOff Meetings and ongoing program meetings; prepare and distribute formal meeting minutes and action item summaries.
• Prepare and deliver weekly internal status reports and monthly operational and utilization reports to the client, as required.
• Demonstrate Federal program and contract management experience.
• Demonstrate experience supporting the client or other civilian federal agencies (preferred).
• Apply expertise in EAP service delivery and operational oversight.
• Maintain strong knowledge of Scope of Workdriven performance management and compliance requirements.
• Exhibit excellent communication, documentation, and stakeholder engagement skills.
• Ensure accurate and timely submission of billing and utilization data to support invoicing and payment in accordance with contract terms.
• Serve as a subject matter expert on EAP services, program operations, and pharmacyrelated support, providing training and technical guidance to client stakeholders.
• Support contract modifications, task orders, and proposal activities by gathering business requirements and supporting pricing and staffing strategies.
• Identify opportunities for service enhancement, process improvement, and program optimization in alignment with program objectives.
• Develop and strengthen relationships within a client program.
• Develop and implement strategic plans to manage and grow client programs.
• Identify current and future service requirements by establishing rapport with key stakeholders who understand service needs.
• Develop and maintain in-depth knowledge of the business, service offerings, competitors, and industry trends.
• Serve as subject matter expert to clients by providing product functionality training and employee orientations.
• Work directly with operations teams to ensure adherence to contract requirements and SLAs.
• Prepare and maintain monthly operational reports required for delivery to client based on utilization data and contract performance in operational areas associated with the management of the contract.
• Provide billing information to the finance department to ensure accurate and timely client payment.
• Gather information associated with business requirements and proposals for clients and presenting the information to the company's management for pricing strategy.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process, connect operations, finance, and clinical areas to the new client. Serve as key member of the implementation team, acting as implementation manager as needed.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The above list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

** This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates. **

Required Qualifications/Experience:

• An active, unrestricted Independent License in the behavioral health field issued by your state's Licensing Board, examples include:
  
  
  • LCP - Licensed Clinical Psychologist
  • LCSW - Licensed Clinical Social Worker
  • LICSW - Licensed Independent Clinical Social Worker
  • LMFT - Licensed Marriage and Family Therapist
  • LPC - Licensed Professional Counselor

AND

• Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a related field.
• 5+ years of direct experience in Employee Assistance Programs (EAP).
• 4+ years of account management experience.
• 4+ years of experience in business process analysis and improvements.
• Public and private sector healthcare experience and/or has been involved in providing services to government or commercial programs.
• Travel up to 15% annually with the ability to travel as required for this role and to perform driving duties, maintaining a valid driver's license and meeting all eligibility requirements to operate a vehicle.
• As required by federal contracting requirements, this role requires the ability to successfully complete a federal background investigation. This process may include verification of financial obligations (including taxes, child support, and student loans), fingerprintbased screening, a multiyear investigative review, drug and alcohol testing, and eligibility to obtain and maintain a federal security clearance, as applicable.

Preferred Qualifications/Experience:

• Ensure overall compliance with all contracts and task order requirements and quality standards; and

• Provide guidance, direction and ultimate management for the contract, and reviews all services for overall conformance to Government requirements.

• Proven history in successfully managing client contracts utilizing project management methodologies.
• Possess excellent strategic planning and implementation skills.
• Knowledge of Information Technology systems and applications.
• Strong knowledge of Microsoft products
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of clients.

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Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra Health

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."