Counter Sales Associate

JOB DUTIES:

* Assist rental customers in a polite, friendly and
professional manner whether in person or on the phone

* Ask customer questions to determine their rental needs
and recommend proper equipment. Provide alternative
suggestions if appropriate

* Prepare rental forms and contracts by obtaining
customer signature and other information as required

* Explain rental fees and provide information about rented
items such as operation of equipment and safety
features

* Answers telephone and receives orders by phone

* Resolve customer problems and answer questions

* Schedule equipment delivery and pickups and assists
customer with the loading and unloading of equipment
when necessary

* Daily audits of open contracts and call overdue rentals

* Complete rental transactions on (rental software) and
perform basic tasks including, checking equipment rates
and availability, creating rental quotes, reserving
equipment, opening/closing rental contracts, scheduling
equipment deliveries/pickups, emailing
quotes/reservations/contracts to customers

* Periodically update and review company website for
accuracy and messaging

EDUCATION, SKILLS & REQUIREMENTS:

* A high school diploma or equivalent GED is preferred
but not required

* Must be able to lift/move approximately 25-50 lbs.

* Customer Service Aptitude

* Strong telephone skills

* Effective written and oral communication skills

* Valid driver's license and clean driving record

* Equipment rental industry experience preferred