IT Client Support Specialist I

Florida Interactive Entertainment Academy (FIEA, pronounced F-eye-uh) is UCF's globally ranked Master of Science in Interactive Entertainment.

Our 16-month program is offered full time over four semesters. Classes are held at our state-of-the-art facility at UCF Downtown in Creative Village, in the heart of Downtown Orlando.

The Opportunity:

The FIEA professional rate graduate program serves over 170 students, faculty and staff in a state-of-the-art production and lab facility that demands 24/7 service and availability. This position serves as the primary contact to provide equipment and service for the numerous computers and laptops, servers, printers (3D and conventional), game development and other software, game consoles, motion-capture equipment and engineering, presentation A/V screens and projectors, and associated peripherals. This position is located at the UCF Downtown Campus.

Responsibilities:

Operations:

• Provide concierge-level service and support.

• Student/Employee Add/Delete/Moves in the student labs and employee offices.

• Inventory and surplus of FIEA assets.

• Event logistics and support.

• Breakroom inventory and maintenance.

Information Technology:

• Service Now service tickets.

• Technology support, including audio/visual equipment, desktops and laptops, game consoles, 3D printing, rendering servers, and Mocap engineering.

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's or Master's degree in a related field like Art, Computer Science, Engineering, or Information Technology.

• Previous Computer/IT and/or Operations/Logistics Support Experience.

• Strong Microsoft Office 365 software experience.

• Strong art development software experience, including Adobe Photoshop, Adobe Creative Suite, Autodesk Maya, Autodesk Suite, Maxon ZBrush, and SideFX Houdini.

• Basic 3D printing experience.

• Basic audio/visual equipment connectivity experience.

• Strong experience with rigging preferred for Mocap Engineering support.

Additional Application Materials Required:

Please include a resume with your application.

Special Instructions to the Applicants:

This position is located at the UCF Downtown Campus.

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.